Lily Ugalde
Bound Brook
Summary
Hardworking candidate enthusiastic about learning new fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Online Pick Up and Grocery
Walmart
08.2021 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Maintained a clean driving record while operating company vehicles for pick-up and delivery tasks.
- Handled special requests from customers professionally, ensuring satisfaction with services provided.
- Resolved customer inquiries or concerns promptly, enhancing the company''s reputation for quality service.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Ensured vehicle maintenance, resulting in reduced downtime and increased reliability.
- Safely loaded and unloaded cargo, minimizing potential damage to goods during transportation.
- Provided excellent customer service through friendly interactions and prompt communication.
Pharmacy Technician
Walgreens
01.2021 - 07.2021
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Cashier
Walgreens
01.2019 - 07.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Welcomed customers and helped determine their needs.
Education
Bachelors of Criminal Justice -
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2025
High School Diploma -
Bound Brook High School
Bound Brook, NJ06.2021
Skills
- Punctuality
- Time Management
- Reliability
- Attention to Detail
- Customer Service
- Order Picking and Processing
- Heavy Lifting
Accomplishments
Top 10 in High School Class
Certification
- Pharmacy Technician License
- Bilingual Certification
Languages
Spanish
Full Professional
Activities
- Tennis (2018-2020)
- Year Book Club (2019-2021)
- Spanish Club (2018-2020)
- Drivers Safety Club (2019-2021)
Additional Information
References
- Available upon request
Timeline
Online Pick Up and Grocery
Walmart
08.2021 - Current
Pharmacy Technician
Walgreens
01.2021 - 07.2021
Cashier
Walgreens
01.2019 - 07.2021
Bachelors of Criminal Justice -
Rutgers, The State University of New Jersey
High School Diploma -
Bound Brook High School