Lily Yamauchi
La Mesa,CA
Summary
Multilingual Customer-Service Professional with experience in café operations, restaurant service, and team leadership. Fluent in English, Japanese, and Korean, with basic communication skills in Mandarin Chinese. Trained employees, managed customer concerns, coordinated daily operations, and fostered welcoming environments for diverse clientele. Demonstrates strong interpersonal communication and adaptability in fast-paced settings.
Overview
4
4
Languages
1
1
Certification
4
4
years of professional experience
Work History
Shift Lead / Barista
Asa Bakery
San Diego, CA
10.2025 - Current
- Lead daily café operations by opening and closing the store, assigning stations and tasks, coordinating breaks, and managing the floor during manager absences.
- Train new employees in café procedures, customer service, food and beverage preparation, and daily operations.
- Handle cash and register operations, including register counts and closing procedures.
- Address customer concerns and complaints professionally while maintaining a welcoming environment.
- Assist with scheduling and shift coverage to support smooth daily operations.
- Monitor inventory and restock supplies to maintain readiness for service.
- Prepare food and beverages while maintaining efficient service in a fast-paced environment.
- Promoted to Shift Lead in September 2026
Server / Cross-Trained Host & Busser
Moa Kitchen
Hilo, HI
01.2025 - 07.2025
- Provided attentive table service while managing multiple tables and guest requests in a fast-paced restaurant.
- Communicated orders accurately between guests and kitchen staff and ensured timely service.
- Cross-trained as a host and busser to support different front-of-house operations.
- Handled customer needs and concerns with professional and friendly communication.
- Maintained a clean and organized dining environment.
Restaurant Staff
Senhime Yakiniku
Owariasahi, Aichi, Japan
01.2023 - 01.2024
- Provided attentive hospitality in a Japanese yakiniku restaurant while developing practical experience with omotenashi, the Japanese approach to guest service.
- Communicated with domestic and international guests, including tourists, using English, Japanese, Korean, and basic Mandarin.
- Adapted communication and service style to accommodate customers from different cultural and linguistic backgrounds.
- Supported daily restaurant operations in a busy customer-facing environment.
Education
Bachelor of Science - International Business
San Diego Mesa College
San Diego, CAHigh School Diploma - undefined
Hawai'i Preparatory Academy
Kamuela, HI05-2025
Skills
- Guest service
- Food & Beverage Preparation
- Cash Handling
- Opening procedures
- Inventory & Restocking
- Shift Management
- Team leadership
- Guest relations
- Conflict resolution
- Multilingual Communication
- Cross-Cultural Communication
Certification
- California Food Handler Card
- California Responsible Beverage Service (RBS) Certification
LANGUAGES
English: Fluent
Japanese: Fluent
Korean: Fluent
Mandarin Chinese: Basic customer-service communication
Timeline
Shift Lead / Barista
Asa Bakery
10.2025 - Current
Server / Cross-Trained Host & Busser
Moa Kitchen
01.2025 - 07.2025
Restaurant Staff
Senhime Yakiniku
01.2023 - 01.2024
High School Diploma - undefined
Hawai'i Preparatory Academy
Bachelor of Science - International Business
San Diego Mesa College