Lilya De Souza
Saratoga Springs
Summary
Resourceful college student experienced in content creation, social media management, and customer service. Committed to fostering positive relationships and creating welcoming environments. Eager to tackle new challenges and contribute creatively to team success while continuously developing skills.
Overview
1
1
Language
5
5
years of professional experience
Work History
Social Media Manager
Lexington Contracting
Buena Vista, VA
10.2024 - Current
- Monitored social media trends and emerging platforms, adopting strategies that enhanced brand visibility.
- Created personalized content for each branch, improving engagement with local audiences.
- Collaborated with team members to produce content that effectively conveyed brand identity.
Barista
Pronto Gelateria
Lexington, VA
12.2023 - Current
- Maintained clean, organized workspace to enhance productivity and ensure safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Engaged with customers during busy periods to foster a fun, positive atmosphere.
- Facilitated positive team environment through effective communication and collaboration.
Server/caterer
The Georges
Lexington, VA
03.2026 - 08.2026
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours to optimize workflow.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Delivered charismatic but professional service.
- Trained new servers on menu items, service standards, and operational procedures.
Waitress
Salernos Pizzeria
Lexington, VA
07.2021 - 03.2023
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution.
- Coordinated with kitchen staff to ensure accurate item availability and manage customer wait times effectively.
- Resolved customer concerns through friendly, knowledgeable service, fostering positive dining experiences.
Education
High school -
Parry McCluer High School
Buena vista, VAAssociate of Science - Art & Biology
Southern Virginia University
Buena vista, VASkills
- Verbal and Written Communication
- Warm and Friendly
- Conflict and Complaint Resolution
- Interpersonal skills
- Ability to notice shifts of attitude or mood
- Content creation
- Teamwork and collaboration
- Visual Content Creation
- Social Media Strategy
- Assertive when need be
- Customer Engagement
Languages
Proficiency in Swedish and Spanish
Timeline
Server/caterer
The Georges
03.2026 - 08.2026
Social Media Manager
Lexington Contracting
10.2024 - Current
Barista
Pronto Gelateria
12.2023 - Current
Waitress
Salernos Pizzeria
07.2021 - 03.2023
High school -
Parry McCluer High School
Associate of Science - Art & Biology
Southern Virginia University