Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lilya De Souza

Lexington,VA

Summary

College student with experience across multiple art mediums and a strong interest in art history and creative work. I have experience in content creation, social media management, and customer service, and I’m comfortable taking on new challenges. I approach new tasks with curiosity and a problem solving mindset, and I enjoy finding creative ways to contribute to a team. I value building genuine connections with coworkers and guests, and I try to create a positive, welcoming environment wherever I work. I am always open to learning new skills and growing in whatever role I take on.

Overview

5
5
years of professional experience

Work History

Social Media Manager

Lexington Contracting
Buena Vista, VA
10.2024 - Current
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Created personalized content for each branch.
  • Worked with other members of the team to create content that accurately represented the business.

Barista

Pronto Gelateria
Lexington, VA
12.2023 - Current
  • Maintained a clean and organized workspace for best productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Waitress

Salernos Pizzeria
Lexington, VA
07.2021 - 03.2023
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Resolved customer concerns with friendly and knowledgeable service.

Education

High school -

Parry McCluer High School
Buena vista, VA

Art - & Biology

Southern Virginia university
Buena vista, VA

Skills

  • Verbal and Written Communication
  • Warm and Friendly
  • Conflict and Complaint Resolution
  • Interpersonal skills
  • Ability to notice shifts of attitude or mood
  • Content creation
  • Teamwork and collaboration
  • Designing
  • Art history
  • Barista

Timeline

Social Media Manager

Lexington Contracting
10.2024 - Current

Barista

Pronto Gelateria
12.2023 - Current

Waitress

Salernos Pizzeria
07.2021 - 03.2023

High school -

Parry McCluer High School

Art - & Biology

Southern Virginia university
Lilya De Souza