Lilyan Dodde
Jenison,MI
Summary
Knowledgeable professional with experience in retail and team leadership. Skilled at providing excellent customer service, managing inventory and helping customers choose products. Love to learn new skills with the ability to multitask in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Assistant Store Leader
Speedway/7eleven
04.2025 - Current
- Supervised daily store operations to ensure compliance with company policies and standards.
- Managed inventory levels, conducting regular audits to minimize discrepancies and improve accuracy.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty toward the brand.
- Collaborated with upper management to streamline operational processes, improving efficiency across departments.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
- Managed supply chain by ordering products from suppliers.
- Completing daily paperwork to ensure balanced cash drawers each day.
Shift Leader
Speedway/7eleven
01.2025 - 04.2025
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory levels, reducing waste through effective stock rotation methods.
- Monitored cash handling procedures, ensuring accuracy in transactions and deposits.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Trained new employees and delegated daily tasks and responsibilities.
Sales Associate
Speedway/7eleven
08.2024 - 01.2025
- Assisted customers with product selections, ensuring positive shopping experiences.
- Managed cash register operations, maintaining accuracy in transactions and balancing drawers.
- Stocked merchandise and organized displays to enhance store presentation and accessibility.
- Collaborated with team members to meet sales targets and optimize workflow efficiency.
- Engaged with customers to effectively build rapport and lasting relationships.
Deli Associate
Family Fare Supermarket
05.2023 - 07.2024
- Maintained cleanliness of deli area, including counters, shelves, display cases, and equipment.
- Developed relationships with customers to encourage repeat sales.
- Prepared, packaged, and labeled products for sale to customers.
- Sliced and weighed deli meats and cheeses for customer purchase.
- Monitored food safety guidelines and ensured proper sanitation of work areas.
2nd Assistant Manager
Yankee Candle
09.2022 - 04.2023
- Sell product
- Up selling to make sale goals
- Keeping a clean environment
- Supervise sale associates
- Putting together end-of-night sale numbers
- Answering phones
- Opening and closing store
- Greet customers
Receptionist
Doll House Hair Salon
09.2021 - 09.2022
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Ensured reception area was clean at all times and stocked with necessary supplies.
- Book appointments
Education
High School Diploma -
Vestaburg Community Alternative Education / Success Blended Learning Center
Wyoming, MI07.2021
Skills
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Understanding Customer Needs
- Upbeat and Positive Personality
- Reliability
- Team management
- Task delegation
- Customer service
Timeline
Assistant Store Leader
Speedway/7eleven
04.2025 - Current
Shift Leader
Speedway/7eleven
01.2025 - 04.2025
Sales Associate
Speedway/7eleven
08.2024 - 01.2025
Deli Associate
Family Fare Supermarket
05.2023 - 07.2024
2nd Assistant Manager
Yankee Candle
09.2022 - 04.2023
Receptionist
Doll House Hair Salon
09.2021 - 09.2022
High School Diploma -
Vestaburg Community Alternative Education / Success Blended Learning Center