Lilyan Goodman

• Develop and maintained relationships with clients to ensure their visa applications were processed in a timely manner.
• Analyze customer profiles to determine eligibility for visas and other travel documents.
• Coordinate travel arrangements, including flights, hotels, and car rentals, for diverse client base.
• Responds promptly to customer inquiries via phone, email, or in-person meetings.
• Arranged interviews between applicants and consular officers as needed.
• Handle travel arrangements for groups, couples, executives, and special needs clients.
• Created reports summarizing applicant's qualifications for various visas.

• Managed on-site event staff and volunteers, providing training and supervision to ensure high levels of service.
• Worked with professional and trade associations to create memorable and successful events.
• Attended and participated in industry events.
• Managed safe and smooth food delivery at banquets, conferences and social events.

• Built students' self-confidence by working through stages of study concepts and using positive reinforcement techniques.
• Encouraged students to use French in everyday situations by providing real-life examples. Helped students understand their courses deeper by providing more explanation with practical examples.
• Prepare for their midterms and final projects for French, Spanish, and German.

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