Lilyana Padilla
Chandler
Summary
Dedicated team member with strong attention to detail and a positive attitude. Skilled in customer service, problem-solving, and multitasking to enhance guest experiences.
Proficient Shift Leader with experience in supervising operations and training team members. Known for clear communication and effective problem-solving, contributing to improved workflow and customer satisfaction.
Detail-oriented professional with a proven track record in maintaining safety standards and enhancing operational efficiency. Expertise in training, mentoring, and fostering cooperative teamwork to achieve optimal results.
Overview
3
3
years of professional experience
Work History
Team Member
Urban Air Adventure Park
Gilbert, AZ
04.2025 - Current
- Ensured guest safety by adhering to park policies and conducting regular equipment checks.
- Assisted in training new team members on operational procedures and safety protocols.
- Maintained cleanliness and organization of common areas, enhancing guest experience.
- Collaborated with team members to streamline event operations and improve overall efficiency.
- Engaged with guests to provide exceptional customer service and address inquiries effectively.
- Monitored activity zones to enforce rules, ensuring a safe environment for all visitors.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Shift Leader
Teriyaki Madness
Gilbert, AZ
01.2023 - 10.2024
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained and mentored team members on service protocols and food preparation techniques.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Ensured compliance with health and safety regulations during food handling and service.
- Assisted in scheduling staff shifts, balancing coverage with operational needs.
- Resolved customer complaints promptly, enhancing overall guest satisfaction experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Enforced company policies and regulations with employees.
Education
Associate of Applied Science - Nursing
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ05.2029
High School Diploma -
Perry High School
Gilbert, AZ05.2025
Skills
- Customer service
- Positive attitude
- Problem-solving
- Clear communication
- Attention to detail
- Following instructions
- Cash handling
- Computer skills
- Scheduling appointments
- Effective customer communication
- Google drive
- Multitasking Abilities
- Verbal and written communication
Timeline
Team Member
Urban Air Adventure Park
04.2025 - Current
Shift Leader
Teriyaki Madness
01.2023 - 10.2024
Associate of Applied Science - Nursing
Maricopa Community Colleges, Chandler-Gilbert Community College
High School Diploma -
Perry High School