Lilyana A Ferris
Tulsa,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR Assistant
Ameristar Perimeter Security, USA., An ASSA ABLOY Group
Tulsa, OK
10.2023 - 04.2024
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Oversaw and managed hiring process and assisted human resources.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Supported coordination of benefits open enrollment activities and process.
- Established strong relationships with external vendors related to benefits administration or other HR services.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
- Promoted workplace diversity through collaborative initiatives with hiring managers to attract diverse talent pools during recruitment campaigns.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Organized new employee orientation schedules for new hires.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Responded to employee inquiries regarding benefits and other HR topics.
- Helped employees register for benefits programs using online portals.
- Converted employee status from temporary to permanent.
- Participated in job fairs to recruit new talent.
HR Coordinator
Pancho Anaya Bakery
Tulsa, OK
09.2020 - 07.2023
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Enhanced company culture by organizing team-building events and professional development opportunities.
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Evaluated timecards for accuracy on regular and overtime hours.
- Reduced time-to-hire by optimizing interview scheduling processes, leading to faster decision making.
- Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
- Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
- Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
- Collaborated with department heads to identify staffing needs and develop job descriptions tailored to specific roles.
- Developed training materials to educate managers on effective interviewing techniques, resulting in better hiring decisions.
- Improved employee retention by developing and implementing comprehensive onboarding programs.
- Reduced recruitment costs by leveraging social media platforms and internal referrals to source candidates.
- Facilitated the performance review process, ensuring timely feedback and goal-setting for all employees.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Coordinated and administered employee health insurance and retirement plans.
- Developed and administered internal surveys to evaluate employee satisfaction.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Devised hiring and recruitment policies for Number-employee company.
Team Manager
Avantive Solutions
Tulsa, OK
08.2019 - 09.2020
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Facilitated meetings to communicate team performance goals and results.
- Developed performance measurement strategies, identifying areas for improvement.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Established and maintained performance, quality and service standards for professional customer care.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Evaluated employee performance on Timeframe basis and coached and trained Number team members, increasing quality of work and employee motivation.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Operations Team Manager
Alorica
Tulsa, OK
05.2016 - 08.2019
- Established performance metrics to track progress, identify trends, and inform data-driven decision-making processes.
- Oversaw daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.
- Worked closely with senior leadership to define long-term operational strategies designed for scalable growth.
- Fostered open lines of communication between team members, promoting a collaborative environment that drove collective success.
- Led a high-performing operations team, focusing on continuous improvement and employee development.
- Collaborated with cross-functional teams to achieve shared business objectives and drive company growth.
- Cultivated strong relationships with vendors, suppliers, and partners to ensure seamless coordination of business activities.
- Conducted regular reviews of internal policies and procedures to maintain compliance with industry regulations or best practices guidelines.
- Evaluated team performance regularly to identify opportunities for improvement or professional development initiatives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
Packaging Lead
Marco Industries
Tulsa, OK
03.2014 - 03.2016
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Interacted with inspection department to address and resolve packaging issues.
- Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
- Completed processing activities to conform with laws, safety standards, and product hygiene standards.
- Oversaw incoming packaging products and monitored quality of outgoing products to comply with specifications.
- Managed job performance of warehouse personnel to encourage steady and productive workflow.
- Monitored team work performance and elevated production or personnel issues to management.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Conducted basic repairs of vacuum sealers, pallet jacks, and lifts to keep equipment properly cleaned and maintained.
- Used pallet jacks to safely move Number pounds of product and materials.
- Reduced material waste through careful monitoring and adjustments to packaging equipment.
- Supported the onboarding process for new team members, providing guidance and training in packaging processes and company policies.
- Maintained a safe work environment, conducting regular safety audits and addressing any concerns promptly.
- Reviewed job orders and determined appropriate materials and equipment needed for successful completion of each project.
- Improved packaging efficiency by implementing new processes and training team members on best practices.
- Followed packing processes to increase speed and accuracy.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Assembled packages according to meet specific customer requirements.
- Coordinated with team members to manage and prioritize high-volume workload.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Monitored and maintained inventory of packing materials to minimize downtime.
- Proved successful working within tight deadlines and a fast-paced environment.
- Counted and recorded finished and rejected packaged items.
Education
Bachelor Of Architecture -
UANL Facultad De Arquitectura
Monterrey, MXSkills
- Employee Relations
- File Maintenance
- Human resources records
- Benefits Administration
- HR Policies Compliance
- New employee onboarding
- Recruitment Management
- Exit Interviews
- HRIS database management
- Clerical Support
- Background Checks
- Open enrollment coordination
- Training Coordination
- Maintaining files
- Team Player
- Human resources administration
- Recruitment
- Conflict Management
Certification
OSHA 360 Certification
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
HR Assistant
Ameristar Perimeter Security, USA., An ASSA ABLOY Group
10.2023 - 04.2024
HR Coordinator
Pancho Anaya Bakery
09.2020 - 07.2023
Team Manager
Avantive Solutions
08.2019 - 09.2020
Operations Team Manager
Alorica
05.2016 - 08.2019
Packaging Lead
Marco Industries
03.2014 - 03.2016
Bachelor Of Architecture -
UANL Facultad De Arquitectura