Lilyanna Beecroft
San Marcos,TX
Summary
Friendly and reliable with a positive attitude and excellent customer service skills. I understand the importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating a welcoming atmosphere and ensuring customer satisfaction. I also have great experience working with computers and logging work information. Along with great communication skills and public speaking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tour Guide
Texas State University
03.2025 - Current
- Build personal relationships with guests to promote positive experiences.
- Work collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Help with set up and take down of the Welcome Center area.
Certified Nursing Assistant
Cumberland Care and Rehab
09.2023 - 08.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Logged information on charting services after work.
Customer Service Cashier
Elite
06.2023 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming customer environment.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Processed customer orders and accurately handled payment transactions.
Cashier
Waynes Foods Plus
09.2020 - 05.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Major in Biology And Minor in Art
Texas State University
San Marcos, TX05-2028
High School Diploma -
Cumberland High School
Cumberland, WI05-2024
Skills
- Public speaking
- Presentation skills
- Exceptional communication
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Patient care
- Reliable team player
- Direct patient care
Certification
Certified Nursing Assistant Certification
Languages
Spanish
Limited Working
ASL
Limited Working
Timeline
Tour Guide
Texas State University
03.2025 - Current
Certified Nursing Assistant
Cumberland Care and Rehab
09.2023 - 08.2024
Customer Service Cashier
Elite
06.2023 - 07.2024
Cashier
Waynes Foods Plus
09.2020 - 05.2021
Bachelor of Science - Major in Biology And Minor in Art
Texas State University
High School Diploma -
Cumberland High School
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