Lilyanna Beecroft
San Marcos,TX
Summary
Friendly and reliable with a positive attitude and excellent customer service skills. I understand the importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating a welcoming atmosphere and ensuring customer satisfaction. I also have great experience working with computers and logging work information. Along with great communication skills and public speaking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tour Guide
Texas State University
03.2025 - Current
- Build personal relationships with guests to promote positive experiences.
- Work collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Help with set up and take down of the Welcome Center area.
Certified Nursing Assistant
Cumberland Care and Rehab
09.2023 - 08.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Logged information on charting services after work.
Customer Service Cashier
Elite
06.2023 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming customer environment.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Processed customer orders and accurately handled payment transactions.
Cashier
Waynes Foods Plus
09.2020 - 05.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Major in Biology And Minor in Art
Texas State University
San Marcos, TX05-2028
High School Diploma -
Cumberland High School
Cumberland, WI05-2024
Skills
- Public speaking
- Presentation skills
- Exceptional communication
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Patient care
- Reliable team player
- Direct patient care
Certification
Certified Nursing Assistant Certification
Languages
Spanish
Limited Working
ASL
Limited Working
Timeline
Tour Guide
Texas State University
03.2025 - Current
Certified Nursing Assistant
Cumberland Care and Rehab
09.2023 - 08.2024
Customer Service Cashier
Elite
06.2023 - 07.2024
Cashier
Waynes Foods Plus
09.2020 - 05.2021
Bachelor of Science - Major in Biology And Minor in Art
Texas State University
High School Diploma -
Cumberland High School
Similar Profiles
DAVID LEAL OCHOADAVID LEAL OCHOA
Learning Assistant at Texas State UniversityLearning Assistant at Texas State University
CHARAN MOKKAPATICHARAN MOKKAPATI
Teacher's Assistant at Texas State UniversityTeacher's Assistant at Texas State University
Naomi Hall- SchiffnerNaomi Hall- Schiffner
Student Volunteer- Raised Money for a Non-profit at Texas State UniversityStudent Volunteer- Raised Money for a Non-profit at Texas State University