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Associate Principal Engineer

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A results-driven professional with over 9 years of experience in customer-facing roles, dedicated to delivering
exceptional customer experiences, building strong relationships, and driving customer satisfaction. My career
has been focused on rapport building, implementing effective retail sales strategies, and leading teams to
consistently exceed service expectations. I am passionate about understanding customer needs, creating
personalised experiences, and fostering long-term loyalty.
With a Master's degree in Marketing, I also bring strong team leadership skills, having led teams to achieve
high performance and maintain a culture of collaboration and excellence. I am eager to utilise my expertise in
customer experience management, business development, and team leadership to contribute to the success of a
dynamic organisation, drive growth, and make a lasting impact.

Dependable Shift Leader with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Enthusiastic about helping team members and myself improve performance and suceed.

Accomplished Shift Leader at Dunkin' Donuts, adept in customer service management and cash handling, enhanced team productivity by fostering a positive work environment. Demonstrated excellence in problem-solving and team motivation, leading to increased customer satisfaction and reduced operational costs. Skilled in streamlining processes for efficiency, with a strong focus on achieving results and continuous improvement.

Accomplished Shift Supervisor with a proven track record at Ambrosia Llc /BurgerKing, enhancing customer satisfaction and streamlining operations for increased efficiency. Expert in cash handling and customer service excellence, I've significantly reduced operational expenses and resolved customer issues with empathy, fostering a positive and productive work environment.

Lilyanna Garcia

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Shift Captain/Leader

Server

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Bachelor of Science - Cybersecurity And Information Assurance

Associate of Science -

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Shift Captain/Leader

Server

Bachelor of Science - Cybersecurity And Information Assurance

Associate of Science -

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