Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lilybette Serna

Anaheim,California

Summary

Qualified Human Resource professional with 7 years of tourism and hospitality management experience. Skilled in servant leadership, interpersonal communication, and employee engagement. Seeking to apply expertise in managing conflict resolution and talent acquisition to support organizational HR strategies.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bartender

The Walt Disney Company
10.2021 - Current
  • Exhibited exceptional communication skills, consistently elevating guest satisfaction & garnering 22 positive evaluations through cast member recognition surveys.
  • Delivered premium, personalized upscale service to Club 33 members and guests in 1901.
  • Upheld stringent cleanliness, safety, and responsible alcohol service standards in compliance with California ABC regulations.

Administrative Assistant

P&R Lathing
02.2022 - 01.2025
  • Processed weekly BBSI payroll for field crews, ensuring accuracy, compliance with prevailing wage requirements.
  • Created and implemented a bilingual (English/Spanish) employee manual focused on labor law compliance and workplace safety.
  • Coordinated and fulfilled daily orders for plaster and lathing materials, ensuring timely delivery to multiple job sites.
  • Developed efficient document control system for contracts, change orders, and project proposals.

Assistant Manager

Septembers Taproom
03.2019 - 11.2020
  • Enhanced quality of hires by strategizing workforce planning alongside HR to manage full-cycle recruitment processes, implementing employer branding initiatives
  • Supervised a team of 25 restaurant employees during high-volume service periods, maintaining operational efficiency and service quality
  • Oversaw food and beverage inventory control, including ordering and vendor coordination with Southern Wine & Spirits and Anheuser-Busch


Kitchen Manager

Kluddes Kitchen
01.2017 - 03.2019
  • Scheduled and received food and beverage deliveries, adhering to food cost and daily budget.
  • Increased sales by 50% over a one year period and successfully maintained them which led to over a million dollars net sales in 2018.
  • Successfully catered multiple off-site events through Kluddes Kitchen and Bar catering license.

Education

Master's - Business Administration- Human Resource Management

California State University
Fullerton, CA
05.2027

Bachelor of Science - Tourism And Hospitality Management

Bellevue University
Bellevue, NE
06-2024

Skills

  • MS Office Suite
  • Training & Onboarding
  • Hospitality Accounting
  • FOH & BOH Management
  • Employment & Labor Law
  • Recordkeeping

Certification

Culinary Arts, Riverside Culinary Academy - 2017

Wine & Beverage Management, Southern California Chefs and Cooks Association - 2017

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant

P&R Lathing
02.2022 - 01.2025

Bartender

The Walt Disney Company
10.2021 - Current

Assistant Manager

Septembers Taproom
03.2019 - 11.2020

Kitchen Manager

Kluddes Kitchen
01.2017 - 03.2019

Master's - Business Administration- Human Resource Management

California State University

Bachelor of Science - Tourism And Hospitality Management

Bellevue University

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