Shelby McDonald
New Braunfels,Tx
Summary
Results driven and motivated individual with a passion for building strong client relationships and driving sales success. Proven ability to increase revenue through personalized solutions and enhancing customer experiences. Committed to delivering impactful results and contributing to growth of the company.
Overview
2
2
years of professional experience
Work History
Bartender/Server
Clubhouse on Castell
New Braunfels, TX
11.2025 - Current
- Developed consultative sales skills by understanding customer preferences and guiding them to recommended tailored wine selections.
- Increased revenue by upselling higher value wines, wine flights, and food options in a customer focused way.
- Sold 4 recurring membership programs by building trust with repeat customers and demonstrating program benefits.
- Strengthened client relationship management skills though attentive service and personalized recommendations.
- Thrived in a fast paced, high pressure environment, balancing multiple priorities while maintaining high level customer satisfaction.
Administrative Assistant
J.Oliver Custom Pools & Design
New Braunfels, TX
05.2025 - Current
- Provided administrative support to owners, managing schedules and project documentation.
- Coordinated communication between clients, vendors, and construction teams to ensure timely project management.
- Assisted in preparing client presentations and material selections during meetings.
- Organized city permits and maintained accurate records for compliance and scheduling.
- Collaborated on marketing initiatives, assisting with professional photo and video production for advertising and social media.
Wellness Coordinator
Pure Health
Lubbock, TX
02.2024 - 05.2025
- Welcomed and checked in clients while identifying opportunities to promote add-on servies and upgrades, increasing revenue.
- Developed personalized wellness plans with consultations on health needs in compliance with medical protocols, addressing client needs and recommending tailored services.
- Collaborated with healthcare professionals to enhance service offerings and expand the scope of wellness programs, improving overall client satisfaction.
- Utilized Zenoti to promote incentives, client retention, and manage confidential records and consent forms.
- Processed payments, including handling credit card transactions and cash payments.
Education
Bachelor of Business Administration - Marketing
Texas Tech University, Rawls College of Business
Lubbock, TX05-2025
Skills
- Problem-solving
- Executive support
- Customer service orientation
- Team leadership
- Adaptability
- Sales and marketing strategy
- Time management
- Information confidentiality
- Retail product placement
- MS Office Suite
- Sales force
- Social media marketing
- Strategic planning
- Effective communication
Websites
Campus Involvement
Delta Delta Delta Sorority, 08-2021 - 05-2025
- Director of Membership Selection (2023-24): Managed membership selection by reviewing 1,000+ applications, training members, and overseeing recruitment policies and voting procedures.
- Slating Committee (2023): Reviewed applications, led interviews, and helped finalize next years leadership positions.
- Homecoming Chair (2022): Managed all homecoming events with partnered organizations while also managing a set budget.
Timeline
Bartender/Server
Clubhouse on Castell
11.2025 - Current
Administrative Assistant
J.Oliver Custom Pools & Design
05.2025 - Current
Wellness Coordinator
Pure Health
02.2024 - 05.2025
Bachelor of Business Administration - Marketing
Texas Tech University, Rawls College of Business