Lisabell Bosques
Bowie,MD
Summary
Adept at enhancing revenue and customer satisfaction, my tenure at Luminis Health and Johns Hopkins Health System showcases my expertise in medical billing and exceptional customer service. Fluent in Spanish, I excel in claims processing and HIPAA compliance, significantly improving billing systems by resolving errors and training teams, demonstrating dependability by researching and extensively training for my roles, I developed training materials for both my previously held roles to aid my replacement, and my new role to establish a workflow.
Overview
13
13
years of professional experience
1
1
Certification - CRCP
1
1
Certification - CRCS
Work History
Medicare Billing Systems Coordinator
Luminis Health
01.2021 - Current
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
- Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Reached out to insurance companies to verify coverage.
- Enhanced revenue collection efficiency with robust follow-up procedures on delinquent accounts.
- Maintained up-to-date knowledge of payer requirements, ensuring accurate billing practices across all departments.
- Supported timely claim submission by reviewing and validating all relevant billing information.
Bilingual Medical Office Assistant
Johns Hopkins Health System
08.2018 - 12.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Obtained payments from patients and scanned identification and insurance cards.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Payment Processing Specialist
BB&T Bank
08.2013 - 08.2018
- Improved lockbox processing efficiency by accurately sorting and batching mail received from clients.
- Demonstrated adaptability by quickly learning new software applications and updated sorting and scanning equipment.
- Maintained high levels of data accuracy with meticulous attention to detail during data entry tasks.
- Supported the department''s goals by actively participating in cross-training initiatives, enhancing overall team competencies and flexibility.
- Exceeded daily productivity targets while maintaining high levels of accuracy in task execution.
- Ensured accurate payment processing by diligently verifying checks, stubs, and envelopes in a timely manner.
- Promoted a positive work environment by actively participating in team meetings and discussions related to process improvements.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded daily, weekly and monthly deposits and reconciled all daily reports at close of business.
Teller and ATM Custodian
BB&T
05.2011 - 08.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Supported a safe working environment by adhering to safety protocols during all aspects of ATM maintenance and servicing tasks.
- Provided timely support for ATM-related issues, resulting in minimal disruptions to customers' banking activities.
- Ensured accurate ATM cash balancing and repleneshing through diligent balancing and reconciliation procedures.
Education
GED -
East Area Adult School
Winter Haven, FL06.2007
Skills
- Claims review
- Claims Processing Proficiency
- HIPAA Compliance
- Professionalism and Ethics
- Patient Registration and Insurance Verification
- Paperwork management
- Denial Management
- Medical Billing Expertise
- Deadline-oriented
- Financial record keeping
- Document Scanning
- Account Balancing
- Speedy Typing
- Dependability
- Exceptional customer service
- Cash handling and management
- Transaction processing accuracy
- Cash Drawer Balancing
- Stress Tolerance
- Compliance, banking laws, and regulations
- Software Navigation
Certification
- CRCP - Certified Revenue Cycle Professional
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Man suffers because his craving to possess and keep forever things which are impermanent.
Alan Watts
Affiliations
- AAHAM
Software
EPIC
Workday
Compass
Novitasphere JL
FISS
Bluezone
Banking Software
Interests
Music
Video Games
Technology
Medicine/Medical
Finance
Timeline
Medicare Billing Systems Coordinator
Luminis Health
01.2021 - Current
Bilingual Medical Office Assistant
Johns Hopkins Health System
08.2018 - 12.2021
Payment Processing Specialist
BB&T Bank
08.2013 - 08.2018
Teller and ATM Custodian
BB&T
05.2011 - 08.2013
GED -
East Area Adult School
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