Lily Caitlin Davis

Personal Assistant to CEO of Ligand Pharmaceuticals & Pharmaceutical Executive on Multiple Boards, including Palvella Therapeutics, Virocell Biologics, Benuvia, Vaxart, and Chromocell Thearoputaics.

• Managing board activities and external administrative affairs, outside investment activities.
• Oversaw household management tasks, including coordinating with service providers and managing schedules.
• Coordinated travel arrangements, including flights, accommodations, and itineraries, for both business and personal trips.

• Collaborated with store manager to develop strategies for achieving sales and profit goals, and optimizing the team's group productivity.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Coordinated with other departments to ensure a smooth flow of operations.

• Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
• Worked efficiently and inconspicuously in crowded venues to set up/break down event decor and arrangements.

Charleston Classic 2021 VIP Hospitality Suite

• Coordinated plans and specific event needs with internal personnel.
• Organized event facility including heavy lifting, set-up, design, and cleanup.
• Provided anexemplary level of service to customers.

Full-time Summer Job at a High-End Luxury Retail Store in a Resort Town

• Executed sales, resulting in summer profits of over half a million in sales.
• Mastered product knowledge of over 500 local and imported designers, translating complex craftsmanship into consumer value.
• Curated a luxury experience for every customer by personal store visits based on their preference and store history.
• Implemented policies and standard operating procedures, and managed quality, customer service, logistics, and employee training.
• Merchandising: Inventory selection and collaboration with vendors.
• Social Media Marketing.

Junior Year Internship

• Offered exceptional customer service and fostered positive relationships with members to differentiate and build the company brand.
• Created agendas and communication materials for team meetings, including managing the schedules of the team of 15 personnel to keep all shifts properly staffed.
• Led facility tours, responded promptly to emails from members seeking assistance, and answered incoming calls regarding membership benefits and services.
• Assisted with the opening of new accounts and processed account payments.

Holiday Season Internship

• Worked at the reception desk by answering phones, scheduling appointments, and processing payments.
• Maintained up-to-date knowledge of company products and services, suggesting personalized products for clients, and keeping skin types and conditions in mind.
• Cold-calling clientele by telephone to solicit sales for goods and services.