Lily J. Avila
Spring Hill
Summary
Results-driven retail and cannabis professional with over four years of experience in cannabis cultivation, retail operations, customer service, and team leadership. Passionate about educating customers, maintaining compliance, and creating exceptional shopping experiences. Consistently recognized for hard work, attention to detail and goal achievement. Proven ability to lead, manage inventory, increase sales, and uphold state-regulated standards in fast-paced environments. Seeking an opportunity where strong communication, product knowledge, and operational excellence can contribute to continued business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Sanctuary Medicinals
Tampa, FL
12.2020 - 04.2022
- Ensured strict inventory controls for regulatory compliance across dispensary operations.
- Collaborated with employees to enhance practices and safety choices, improving operational effectiveness.
- Pulled orders quickly to maintain demanding productivity goals.
- Volunteered for extra shifts during holidays and busy periods to support staffing needs.
- Packaged regulated products in appropriate exit containers.
- Weighed, prepared and packaged different types of products.
- Restocked supplies and arranged displays.
- Transported and loaded harvested items into delivery trucks.
Bud Trimmer
Sanctuary Medicinals
Littleton, MA
12.2019 - 12.2020
- Pulled orders swiftly to meet productivity targets.
- Transported and loaded harvested items into delivery trucks.
- Reported challenges to coworkers and management to facilitate timely resolutions.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Packaged regulated products in appropriate exit containers.
- Restocked supplies efficiently to ensure inventory levels supported optimal customer experience. and arranged displays.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sales Manager
Derry Smoke Shop LLC
Derry, NH
02.2018 - 12.2020
- Led sales to achieve targets through strategic planning and execution.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed and executed sales and marketing plans for product roll-outs and distribution strategy.
- Managed order cycle to drive business development and ensure customer satisfaction.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Resolved customer relations issues to enhance client satisfaction and foster loyalty.
Education
GED -
Pinkerton Academy
Derry, NH01-2018
Skills
- Safety protocols
- Quality controls
- Operations monitoring
- Inventory management
- Daily reporting
- Product Knowledge
- Product Demonstrations
- Safety protocols
- Team Leadership
- Staff supervision
- Conflict resolution
- Attention to Detail
- Knowledge sharing
- Knowledge sharing
Certification
- Certified with Cannabis Control Commission
Skills
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Training proficiency
Timeline
Shift Lead
Sanctuary Medicinals
12.2020 - 04.2022
Bud Trimmer
Sanctuary Medicinals
12.2019 - 12.2020
Sales Manager
Derry Smoke Shop LLC
02.2018 - 12.2020
GED -
Pinkerton Academy