Lily Kate Branson
Tylertown,MS
Summary
- Productive Surgical Tech with success in working side-by-side with physicians to execute wide range of endoscopic procedures. Highly knowledgeable of human anatomy and quick to recognize abnormalities potentially affecting procedures. Accomplished in immediately responding to emergencies and stabilizing patients in life-threatening situations.
- Diligent Surgical Tech with 2.5 years of experience working in fast-paced clinical settings. Highly knowledgeable of various endoscopic procedures with success in anticipating patients' and physicians' needs when setting up for procedures. Prepared to bring talent, leadership, and expertise to a growing team.
- Driven individual with a passion for healthcare and 2.5 years as an Endoscopy Technician. Highly organized with exceptional customer service skills.
Overview
5
5
years of professional experience
Work History
Endoscopy Technician
Forrest General Hospital
01.2022 - Current
- Assisted doctors, nurses, and support staff by preparing for patient procedures.
- Assisted physicians in performing upper and lower gastrointestinal examinations, esophageal dilation and biliary stent placements, and polypectomy as indicated.
- Assisted physicians in performing pulmonary examinations such as Flexible Bronchoscopy, Endobronchial Ultrasound with transbronchial biopsies
- Assisted medical staff by preparing patients for procedures.
- Kept detailed track of inventory levels and placed orders for new supplies
- Collaborated with physicians and nurses to develop individualized patient care plans focused on maximizing comfort and minimizing anxiety levels.
- Demonstrated commitment to continuous improvement initiatives within the department, participating in regular staff meetings focused on enhancing performance standards.
- Sanitized and assessed recovery rooms while following all surgical schedules.
- Elevated overall patient satisfaction scores by consistently delivering exceptional customer service in a high-stress environment.
- Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Safeguarded patient privacy by adhering to strict HIPAA guidelines when handling sensitive medical information.
- Handled transfers of scopes to various departments for maintenance and routine repairs.
Customer Service Cashier
Mcdonalds, PDI FOODS
06.2019 - 01.2022
- Met customer service goals and exceeded customer expectations.
- Referred to price sheets and special sale bulletins to enter price changes.
- Lifted up to 20 pounds at once and used forklift to move heavier loads.
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Encouraged customers to make additional purchases by highlighting current deals and keeping the lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Developed and managed relationships with customers to increase customer loyalty.
- Redeemed coupons to discount purchases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Arts -
Pearl River Community College
Hattiesburg, MS12.2023
Associate of Applied Science - Surgical Technology
Pearl River Community College
Hattiesburg, MS12.2021
High School Diploma -
West Marion High School, United States
05.2019
Skills
- Patient Positioning
- Relationship Building
- Effective Communication
- Reliability
- Basic Life Support for Health Care Providers (BLS)
- Instrument care
- Room preparation
- Procedure Assistance
- Teamwork and Collaboration
- Problem-Solving
- Adaptability and Flexibility
- Professionalism
- Biopsy Handling
- High-Level Disinfection
- Computer Skills
Timeline
Endoscopy Technician
Forrest General Hospital
01.2022 - Current
Customer Service Cashier
Mcdonalds, PDI FOODS
06.2019 - 01.2022
Associate of Arts -
Pearl River Community College
Associate of Applied Science - Surgical Technology
Pearl River Community College
High School Diploma -
West Marion High School, United States
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