Lily Mae Poulson
Sayreville,NJ
Summary
Dynamic professional with a proven track record at Sayrebrook Veterinary Hospital, excelling in service excellence and effective time management. Enhanced guest experiences through attentive listening and strong attention to detail. Successfully managed high-volume inquiries, ensuring prompt resolutions. Trained and mentored new staff, fostering a welcoming environment.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Sayrebrook Veterinary Hospital
06.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
Dog Daycare Attendant
Dogtopia
09.2024 - 06.2025
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Communicated professionally with pet owners via phone, email, and text.
- Assisted in the recruitment and training of new team members by sharing best practices and mentoring them throughout their onboarding process.
Head Hostess
Bubba's 33
08.2023 - 09.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
Education
Veterinary Technician -
Penn Foster Career School
Scranton, PA11-2028
Skills
- Service excellence
- Strong attention to detail
- Effective time management
- Attentive listener
Timeline
Front Desk Receptionist
Sayrebrook Veterinary Hospital
06.2025 - Current
Dog Daycare Attendant
Dogtopia
09.2024 - 06.2025
Head Hostess
Bubba's 33
08.2023 - 09.2024
Veterinary Technician -
Penn Foster Career School
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