Lilyonya Loader
Imperial Beach,US
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Server
Village Pizzeria
Coronado, California
12.2023 - 05.2025
- Provided friendly and efficient service to customers dining at the restaurant.
- Assisted in maintaining cleanliness and organization of dining areas during shifts.
- Took customer orders accurately and communicated them to the kitchen staff.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Host/Serving Assistant
Islander
Coronado, California
06.2024 - 10.2024
- Managed seating arrangements to optimize guest flow and comfort.
- Greeted and welcomed guests to create a friendly atmosphere.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Provided menus and informed guests about daily specials and promotions.
Retail Sales Associate
Seaworld
San Diego, California
02.2022 - 09.2022
- Processed transactions accurately using point-of-sale systems.
- Provided exceptional customer service to enhance guest experiences.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
High School -
Mar Vista High School
Imperial Beach06.2023
Skills
- Customer engagement
- Communication
- Teamwork
- Leadership
- POS systems
- Organization
- Multi-tasking
- First aid
- Conflict resolution
- Adaptability
- Safe food handling
- Empathy
- Team collaboration
- Strong work ethic
References
- Vinny Spatafore, Blue Bridge Hospitality, Vinny@bbhca.com, (619) 972-2552
- Brandon Deppershmidt, Village Pizzeria, Brandon@bbhca.com, (619) 246-0892
Certification
ServSafe Certified
Timeline
Host/Serving Assistant
Islander
06.2024 - 10.2024
Server
Village Pizzeria
12.2023 - 05.2025
Retail Sales Associate
Seaworld
02.2022 - 09.2022
High School -
Mar Vista High School