Lilyveth Iraheta
Fairfax
Summary
Detail-oriented and client-focused professional with experience supporting high-volume customer interactions in fast-paced, brand-driven retail environments. Strong background in front-facing communication, scheduling awareness, transaction processing, and maintaining organized, welcoming spaces. Recognized for delivering elevated customer experiences while upholding brand standards, accuracy, and professionalism. Highly skilled in handling sensitive information, managing multiple priorities, and providing polished first-point-of-contact service in person, by phone, and electronically. Known for reliability, adaptability, and a calm, solutions-focused approach.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
SKIMS
Mclean
09.2025 - Current
- Represent the SKIMS brand by delivering a modern, inclusive, and elevated in-store experience aligned with brand values.
- Provide personalized styling and fit guidance across shapewear, loungewear, and intimates to support confident purchasing decisions.
- Consistently support daily and weekly sales goals through intentional client engagement and product knowledge.
- Maintain pristine visual merchandising standards, ensuring product presentation reflects SKIMS’ minimalist and premium aesthetic.
- Accurately process purchases, returns, and exchanges using POS systems while maintaining transactional integrity.
- Support inventory flow, restocking, and back-of-house organization to ensure product availability during high-traffic periods.
- Collaborate with team members to ensure a seamless client journey from entry to checkout.
Sales Associate
Pandora Jewery Store
Mclean
09.2024 - 09.2025
- Deliver personalized, elevated service by assisting clients with jewelry selection for gifting, milestones, and special occasions.
- Drive sales performance through strategic upselling and in-depth knowledge of collections and promotions.
- Maintain visually compelling product displays aligned with Pandora’s brand and seasonal guidelines.
- Process transactions accurately while upholding cash-handling standards and customer trust.
- Build lasting client relationships and promote loyalty programs to encourage repeat business.
- Support inventory management, restocking, and overall store presentation.
Retail Sales associate
Aritzia
Mclean
01.2023 - 09.2024
- Delivered high-touch, styling-focused service aligned with Aritzia’s elevated and fashion-forward brand identity.
- Regularly met or exceeded individual and store sales goals through confident product knowledge and client engagement.
- Maintained immaculate sales floor standards by restocking merchandise, organizing displays, and supporting brand visuals.
- Processed purchases, returns, and exchanges efficiently while maintaining accuracy.
- Assisted with inventory management, cycle counts, and shipment processing.
- Supported team success during peak hours, product launches, and promotional events.
Retail Sales Associate
Abercrombie & Fitch
Mclean
08.2022 - 12.2022
- Created a welcoming in-store environment through attentive and approachable customer service.
- Assisted customers with styling and product selection to increase basket size.
- Maintained sales floor organization, visual standards, and cleanliness.
- Operated POS systems accurately while handling cash and credit transactions.
- Supported inventory replenishment and back-of-house organization.
Customer service specialist
Chick-Fil-A
12.2021 - 08.2022
- Delivered consistent, high-quality service in a fast-paced, high-volume environment.
- Took accurate orders, resolved guest concerns, and ensured positive experiences.
- Assisted with training new team members on service and operational standards.
- Maintained efficiency, cleanliness, and food safety compliance during peak hours.
Education
Psychology
Northern Virginia Community College
Annandale, VA 08.2025 - 01.2026
Highschool Diploma -
James W. Robinson Secondary School
Fairfax, VASkills
- Luxury & Brand-Driven Customer Experience
- Customer Service & Client Relations
- First Point-of-Contact Customer Interaction
- Professional Communication (Phone, Email & In-Person)
- Clienteling & Relationship Building
- Customer Issue Resolution
- Personalized Styling & Fit Consultation
- Sales Performance, Upselling & Cross-Selling
- Product Knowledge & Brand Storytelling
- Client Engagement & Retention
- Visual Merchandising & Floor Presentation
- Brand Standards & Visual Compliance
- Point-of-Sale (POS) Operations
- Cash Handling & Transaction Accuracy
- Inventory Management & Stock Flow
- Stockroom Organization & Replenishment
- High-Volume Multitasking & Time Management
- Attention to Detail & Accuracy
- Confidentiality & Professionalism
- Opening & Closing Procedures
- Loss Prevention Awareness
- Team Collaboration & Reliability
- Adaptability in Fast-Paced Environments
Timeline
Retail Sales Associate
SKIMS
09.2025 - Current
Psychology
Northern Virginia Community College
08.2025 - 01.2026
Sales Associate
Pandora Jewery Store
09.2024 - 09.2025
Retail Sales associate
Aritzia
01.2023 - 09.2024
Retail Sales Associate
Abercrombie & Fitch
08.2022 - 12.2022
Customer service specialist
Chick-Fil-A
12.2021 - 08.2022
Highschool Diploma -
James W. Robinson Secondary School