Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Family Case Manager
Department Child Services
09.2022 - Current
Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
Enhanced family well-being by conducting comprehensive assessments and developing individualized case plans.
Trained new Family Case Managers on agency protocols, best practices, and client engagement techniques to improve overall team performance.
Evaluate child welfare concerns by conducting thorough home visits.
Strengthened parent-child relationships through facilitating supervised visitations and coaching on effective communication skills.
Provided crisis intervention and support during emergencies, prioritizing client safety and well-being above all else.
Expedited permanency for children in foster care by diligently working towards reunification or adoption, as appropriate.
Coordinated with other professionals, such as therapists, medical providers, and school personnel, to holistically address the unique needs of each family.
Case Manager Coordinator
Foundcare
06.2021 - 02.2022
Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
Streamlined communication between clients, caregivers, and service providers to ensure timely access to resources.
Provided ongoing support and advocacy for clients in navigating complex social service systems.
Assisted clients in crisis situations by providing immediate intervention and connecting them with relevant resources.
Established strong community partnerships to broaden available resources for clients and their families.
Mentored new case managers, sharing valuable insights from years of hands-on experience in the field.
Probation Officer Case Manger
Professional Probation Services
10.2017 - 06.2021
Maintained compliance with all legal statutes, policies and procedures.
Determined appropriate supervision levels by conducting risk and needs assessments.
Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices and case management software systems.
Maintained organized offender records and documentation in compliance with department and legal standards.
Ensured compliance with court-ordered sanctions by closely monitoring probationers'' adherence to conditions of release.
Wrote progress reports and testified under oath at court hearings.
Evaluated people on probation to determine best course of rehabilitation.
Supervised offenders to reduce risk to community.
Screened offender referrals and completed intake interviews and paperwork.
Education
Master of Science - Health Administration
Walden University
Minneapolis, MN
12.2021
Bachelor of Science - Health Care Management
Palm Beach State College
Lake Worth, FL
12.2017
Skills
Behavioral support
Individualized Service Planning
Professional boundaries
Family assessment
Crisis Intervention
Multidisciplinary team collaboration
Child Development
Child Welfare
Family reunification
Certification
Certified, CPR, first aid, CNA( Certified Nursing Assistant), Staff training and development, fluent in creole.
Intern- Independent Living Program at Arlington County Department of Human Services Child and Family Services DivisionIntern- Independent Living Program at Arlington County Department of Human Services Child and Family Services Division