Christina Hughes
Schertz
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Recognized for exceptional communication skills and meticulous attention to detail, driving impactful outcomes in complex situations. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Family Case Manager
TruLight127 Ministries
12.2024 - Current
- Expedited permanency for children in foster care by diligently working towards reunification or adoption, as appropriate.
- Educated families on relevant policies and procedures to enhance understanding of the case management process.
- Increased community awareness of available resources by participating in outreach events and developing partnerships with local organizations.
- Assisted families in navigating complex legal processes related to custody disputes or domestic violence situations.
FMS Deliveries and Systems Team Lead
Defense Finance And Accounting Services
01.2023 - 08.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
FMS Case Pricing Analyst
Defense Finance And Accounting Services
08.2020 - 01.2023
- Streamlined pricing processes through automation, increasing efficiency and accuracy of data management.
- Reduced discrepancies in financial reporting by implementing strict quality control measures for pricing data.
- Improved pricing strategies by analyzing market trends and competitor pricing data.
- Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis.
- Developed pricing packages for FMS and BPC cases, ensuring timely delivery within strict deadlines.
- Provided training on regulations and best practices for pricing submissions
Financial Management Analyst
Defense F
03.2016 - 08.2020
- Managed financial execution for appropriated funds and FMS, ensuring balance between U.S. and partner countries.
- Analyzed data to identify discrepancies and provided updates for operational support.
- Managed international budget execution for AFSAT programs, preparing financial documents and computing cost information.
- Served as Organizational Defense Travel Administrator (ODTA), assisting in DTS administration.
- Conducted thorough risk assessments to minimize potential losses and protect the organization''s assets.
Non-Medical Attendant/Medical TDY Coordinator and
Warrior Transition Battalion
06.2006 - 03.2016
- Managed administrative functions in a high-tempo environment, including travel arrangements and DTS support.
- Processed pay actions and provided guidance on regulatory compliance for rehabilitating military members and their visiting family.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Bachelor of Arts - Human Services
Columbia College
Columbia, MO04-2017
Skills
- Behavioral support
- Professional boundaries
- Social media awareness
- Mental health support
- Data collection
- Crisis intervention
- Multidisciplinary team collaboration
- Progress monitoring
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Certified in CPR/AED
- Adaptability
- Individualized service planning
Accomplishments
- Financial Analysis & Reconciliation
- Budget Management
- Foreign Military Sales (FMS)
- Data Compilation & Reporting
- Customer Service Excellence
- Team Leadership & Collaboration
- Proficient in Microsoft Office Suite (Word, Excel, Access)
- Defense Travel System (DTS) Expert
Certification
- CPR/AED/First Aid Certified
Timeline
Family Case Manager
TruLight127 Ministries
12.2024 - Current
FMS Deliveries and Systems Team Lead
Defense Finance And Accounting Services
01.2023 - 08.2024
FMS Case Pricing Analyst
Defense Finance And Accounting Services
08.2020 - 01.2023
Financial Management Analyst
Defense F
03.2016 - 08.2020
Non-Medical Attendant/Medical TDY Coordinator and
Warrior Transition Battalion
06.2006 - 03.2016
Bachelor of Arts - Human Services
Columbia College
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