Leslie Loyd
Schertz
Summary
Experienced Patient Service Representative with a proven track record at American Health Imaging, excelling in customer service. Recognized for enhancing patient satisfaction through effective problem-solving and meticulous data entry. A dedicated team player, committed to fostering a collaborative environment while ensuring compliance with HIPAA regulations.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
American Health Imaging
09.2020 - Current
- Managed patient scheduling and appointment confirmations to optimize operational efficiency.
- Coordinated patient check-ins and intake processes, ensuring accurate data entry into electronic systems.
- Resolved patient inquiries and concerns promptly, fostering positive relationships and satisfaction.
- Verified insurance eligibility and coverage for patients.
- Trained new staff on protocols and systems, ensuring consistent adherence to best practices.
- Promoted a positive work environment through effective team collaboration and open communication channels.
Customer Service Representative
Cuestix International
09.2016 - 07.2020
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Managed high-volume call traffic while maintaining service quality and customer satisfaction.
- Developed comprehensive knowledge of product offerings to provide accurate information and support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Marlow High School
Marlow, OK05-2015
Skills
- Customer Service
- Registration and scheduling
- HIPAA Compliance
- Insurance eligibility verification
- Data entry proficiency
- Problem-solving
- Multitasking and organization
- Attention to detail
- Friendly and outgoing
- Punctual and hardworking
Timeline
Patient Service Representative
American Health Imaging
09.2020 - Current
Customer Service Representative
Cuestix International
09.2016 - 07.2020
High School Diploma -
Marlow High School
AHI 2022 Patient Impact Award
Recognized by American Health Imaging for exceptional patient care, professionalism, and consistently delivering a positive patient experience.