Lina Campos
Odessa,TX
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
23
23
years of professional experience
Work History
Store Manager
7Eleven
Odessa, TX
04.2024 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and supervised team members to enhance customer service skills and operational efficiency.
- Monitored inventory levels, conducting regular stock audits to minimize losses and optimize product availability.
- Developed promotional displays, increasing product visibility and driving sales during peak hours.
- Implemented cash handling procedures, ensuring accuracy in daily transactions and reducing discrepancies.
- Resolved customer complaints swiftly, improving overall satisfaction and fostering loyalty within the community.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Store Manager
Cals Convenience
Odessa, TX
02.2019 - 04.2024
- Analyzed sales data to identify trends, adjusting merchandising strategies to maximize revenue opportunities.
- Collaborated with corporate teams on marketing initiatives, aligning local efforts with broader organizational goals.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Sales Associate
All American Chevrolet Of Odessa
Odessa, TX
02.2018 - 11.2018
- Achieved sales targets through exceptional customer engagement and tailored product recommendations.
- Developed deep product knowledge to effectively address customer inquiries and enhance shopping experiences.
- Trained and mentored new associates on sales techniques and customer service best practices.
- Collaborated with management to implement promotional strategies that increased store visibility and foot traffic.
- Delivered consistent high-quality service, fostering customer loyalty and repeat business through personalized interactions.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Texas Certified Motors
Odessa, TX
10.2013 - 02.2018
- Streamlined inventory management processes, improving accuracy in stock levels and reducing discrepancies.
- Conducted regular competitive analysis to identify market trends, informing strategic sales initiatives.
- Led team meetings to discuss sales performance, share insights, and strategize for upcoming promotions or events.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Assistant Manager
Dairy Queen
Odessa, TX
02.2003 - 07.2013
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed and maintained strong customer relationships, addressing inquiries and resolving issues promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
High School Diploma -
Odessa High School
Odessa, TX05-1989
Skills
- Customer service
- Problem-solving
- Customer relations
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- POS systems
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Store Manager
7Eleven
04.2024 - Current
Store Manager
Cals Convenience
02.2019 - 04.2024
Sales Associate
All American Chevrolet Of Odessa
02.2018 - 11.2018
Sales Associate
Texas Certified Motors
10.2013 - 02.2018
Assistant Manager
Dairy Queen
02.2003 - 07.2013
High School Diploma -
Odessa High School