Lina Castellanos Torres
Augusta,GA
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
5
5
years of professional experience
Work History
Personal Care Nursing Assistant
Visiting Angles
03.2021 - 09.2024
- Improved patient comfort by providing personalized care and attention in daily activities.
- Contributed to a clean and safe environment by performing light housekeeping tasks in the patient''s living area.
- Maintained patient hygiene by assisting in bathing, grooming, and dressing tasks.
- Communicated effectively with patients'' families regarding progress, concerns, or additional support required.
- Safeguarded patient privacy by strictly adhering to HIPAA guidelines in all interactions and documentation processes.
- Developed strong rapport with patients through compassionate listening skills, creating a trusting caregiving relationship conducive to healing and recovery.
- Enhanced patient mobility through regular assistance with exercises and walking routines.
Customer Service Representative
PLS Check Cashers
04.2022 - 08.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Personal Care Assistant
Home health choice
04.2019 - 03.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Provided mobility assistance such as walking and regular exercising.
Education
High School Diploma -
Millbrook High School
Raleigh, NC05-2013
Skills
- Bilingual in english and spanish
- Compassion and empathy
- Cultural history
- Problem-solving
- Teamwork
- Multitasking Abilities
- Attention to detail
- Basic life support
- Reliability
- Excellent communication
- Critical thinking
- Direct patient care
- Geriatric care
- Health education
- Nursing performance assessment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
PLS Check Cashers
04.2022 - 08.2024
Personal Care Nursing Assistant
Visiting Angles
03.2021 - 09.2024
Personal Care Assistant
Home health choice
04.2019 - 03.2021
High School Diploma -
Millbrook High School
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