Lina Jaramillo

Evaluation of online task types related to Podcast, Books, Music, Video App Store and Home Pod to help improve the overall quality and relevance of online content and research.

• Managed and motivated employees to be productive and engaged in work.

• Maintained professional, organized, and safe environment for employees and patrons.

• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

• Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
• Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
• Managed customer service effectiveness by monitoring performance and assessing metrics.
• Coordinated customer service team projects, achieving successful on-time completion.
• Built strong relationships with field operations team to support business development opportunities and improve service.

• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Analyzed problematic areas to provide recommendations and solutions.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.