Lina Johnson
Sacramento,CA
Summary
Dependable Office Assistant with good time management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
4
4
years of professional experience
Work History
Management Services Technician
Dental Board of California
04.2022 - Current
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Edited and proofread documents for accuracy and completeness.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Analyzed and input data into spreadsheets and databases.
Legal File Clerk
Schroeder, Loscotoff, Stevens LLP
08.2021 - 03.2022
- Assisted legal staff with collation and organization of case documentation and administrative tasks.
- Developed organization systems for filing contracts, agreements, court documents, legal records, reports and agendas.
- Arranged for domestic travel for the practice's attorneys.
- Kept firm's database updated with new information for cases and managed client records, policies and legal documents to facilitate work of litigation team.
Licensed Health Insurance Broker/ Public Advocate
HealthSherpa
09.2021 - 12.2021
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Participated in weekly training sessions to improve product knowledge and enhance company growth.
Customer Service Representative
Farm Fresh To You
06.2020 - 05.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Trained staff on operating procedures and company services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Some College (No Degree) -
Sacramento City College
Sacramento, CAHigh School Diploma -
Christian Brothers High School
Sacramento, CA05.2015
Skills
- 47 wpm Typing Speed
- Clerical Support
- Data Entry
- Issue Resolution
- Time Management
- Microsoft 365
- Written Communication
- Active Listening
Timeline
Management Services Technician
Dental Board of California
04.2022 - Current
Licensed Health Insurance Broker/ Public Advocate
HealthSherpa
09.2021 - 12.2021
Legal File Clerk
Schroeder, Loscotoff, Stevens LLP
08.2021 - 03.2022
Customer Service Representative
Farm Fresh To You
06.2020 - 05.2021
Some College (No Degree) -
Sacramento City College
High School Diploma -
Christian Brothers High School
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