Lina Mercado
Coral Springs,FL
Summary
Results-oriented supervisor talented at creating positive, team-oriented work environment by motivating and inspiring associates. Dedicated to implementing and developing sales strategies to expand sales opportunities. Exceptional communication, organizational and leadership skills.
Overview
25
25
years of professional experience
Work History
Retail Sales Supervisor
Kohl's
10.2020 - 03.2024
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and oriented associates to maximize team performance.
- Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
- Maintained visual merchandising standards throughout the store, creating an appealing shopping experience for all customers.
- Successfully became part of a team that drove the store from the last 10 in the company to the top 10. Ending 2023 with the #33 ranking.
Banquet Server
Embassy Suites
08.2019 - 08.2022
- Carried out professional service, retaining polite and friendly approach at all times.
- Assisted in setting up event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
Trainer Coordinator /Waitress Trainer
Carrabba's Restaurant
08.2010 - 03.2020
- Coordinated schedules for trainers, ensuring adequate coverage for all required courses.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Wait Staff Member
Station 400
04.2013 - 09.2017
- Answered customers' questions, recommended items, and recorded order information.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Cultivated interpersonal skills by building positive relationships with customers and other team members.
Office Manager
Brighter World Painting Inc.
08.2011 - 05.2013
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Learned and adapted quickly to new technology and software applications.
Service Manager
Sweet Tomatoes
07.1999 - 03.2010
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Strengthened communication skills through regular interactions with others.
- Provided professional services and support in a dynamic work environment.
Education
Architecture
La Salle
Bogota, ColombiaHigh School Diploma -
INSCOOP
Bogota, Colombia11.1997
Skills
- Staff Management
- Excellent Communication
- Employee Motivation
- Adaptability and Flexibility
- Store operations
- Flexible Work Schedule
- Reliability
- Teamwork and Collaboration
- Customer Service Management
- Cash Handling and Reconciliation
- Staff Coaching and Training
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Supervisor
Kohl's
10.2020 - 03.2024
Banquet Server
Embassy Suites
08.2019 - 08.2022
Wait Staff Member
Station 400
04.2013 - 09.2017
Office Manager
Brighter World Painting Inc.
08.2011 - 05.2013
Trainer Coordinator /Waitress Trainer
Carrabba's Restaurant
08.2010 - 03.2020
Service Manager
Sweet Tomatoes
07.1999 - 03.2010
Architecture
La Salle
High School Diploma -
INSCOOP