Lina Nour

- Supported daily stockroom operations, including receiving, tagging, organizing, and replenishing merchandise on the sales floor.

- Ensured inventory accuracy through efficient stock counts, transfers, and processing of new shipments.

- Maintained a clean, organized, and compliant stockroom to uphold Tory Burch brand standards.

Collaborated closely with sales associates and management to meet customer needs and sales goals.

- Assisted with visual merchandising setups and product placement for new collections and promotions.

- Managed product returns, damages, and RTVs in accordance with company policies.

Operated shipping and inventory systems efficiently to track merchandise flow.

- Supported front-of-house operations during peak periods to enhance the customer experience.

• Provided friendly and efficient customer service, greeting guests, and answering menu related questions.
• Accurately took and processed customer orders, including customizations, and special requests.
• Handled cash, credit, and mobile payments, ensuring accurate transactions and proper change.
• Assembled and packaged orders, maintaining quality and presentation standards.
• Collaborated with the kitchen and front-of-house team to ensure smooth operations and timely service.
• Maintained cleanliness and organization of the cashier area and dining space.
• Assisted with restocking supplies and condiments as needed.

• Greeted and welcomed clients, providing a professional and friendly first impression.
• Managed appointment scheduling, confirmations, cancellations, and rescheduling using booking software.
• Answered phone calls, emails, and messages, addressing client inquiries about services and pricing.
• Assisted clients with check-in and check-out processes, ensuring smooth, positive experiences.
• Processed payments accurately, handled receipts, and managed refunds when necessary.
• Maintained cleanliness and organization of the reception area and front desk.
• Provided information about services, packages, and retail products, promoting additional sales.
• Maintained accurate client records, including service history, and contact information.
• Supported lash artists and studio staff with administrative tasks and schedule coordination.
• Resolved client concerns professionally, escalating issues to management when needed.