Lina Otálvaro Hernández
Orlando,FL
Summary
I'm a civil engineer graduated from EAFIT University with a solid background in project management and leadership. I worked as a civil engineer and project coordinator for five years.
In March 2023 I decided to move to the United States for personal reasons, and since then I have worked at Tacos My Guey restaurant, I am a shift leader there and I am in the process of training to become a general manager, I lead my team driving their success through effective coaching, training, and motivation.
I enjoy the Human Management processes that present observable results, I firmly believe that today's companies must seek a business model that creates economic, social and environmental value.
I am a professional with ethical principles, disciplined, empathetic and with a high willingness to serve.
Overview
5
5
years of professional experience
Work History
Shift Manager
Tacos My Guey
03.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Propose new tools and techniques to optimize and facilitate the normal operation processes.
- Promoted a positive work environment through open communication and constructive feedback.
Civil Engineer
Integral S.A
07.2019 - 01.2023
- Estimated quantities and material costs during project planning to support budgeting and costing.
- Analyzed data and used computer simulations to model and test design concepts.
- Conferred with engineering staff and other personnel to identify and resolve problems with design or implementation.
- Collaborated with multidisciplinary teams to ensure seamless coordination and timely delivery of projects.
- Identified and resolved potential structural issues.
Education
Business Intelligence Analyst
EAFIT University
Medellín, Colombia12.2021
Civil Engineering
EAFIT University
Medellín, Colombia12.2018
Skills
- Decision-Making
- Customer service focus
- Punctual and Reliable
- Staff Motivation
- Handling Customer Complaints
- Energetic and Enthusiastic
- Delegating Work
- Mentoring and Coaching
Timeline
Shift Manager
Tacos My Guey
03.2023 - Current
Civil Engineer
Integral S.A
07.2019 - 01.2023
Business Intelligence Analyst
EAFIT University
Civil Engineering
EAFIT University