Lina Ralphs
Dandridge,TN
Summary
I am looking for a career in which I may maximize my skills while making a difference in my workplace for both the company, team, and cliental. Service-oriented professional with 26 years of client interface experience. Focused on delivering exceptional customer experiences while driving consistent revenue growth.
Overview
13
13
years of professional experience
Work History
SC Coastal HR Manager
Belk Inc.
Charleston, SC
08.2024 - Current
- Acted as a prototype for the company in implementing a new position within the market, focusing on a community liason-talent aquisition-retention and engagement
- Increased onboarding completion by 23% within 1 quarter
- Increased the hiring flow with market to company average by 4%
- Reduced market turnover rate from 90% to 40% within 6 months
- Reduced Full Time 90 day turnover from 168% in Spring to 23% in Fall
- Improved seasonal hiring by 42.4% to previous year
- Helped market achieve Scheduling HUR by 5.1% to LY in peak season
- Favorably Improved new hire survey by 37%
- Acted as a community liaison for the company by making partnerships and sitting on the Chamber of Commerce as a chair for the community engagement committee
- Made detrimental changes for managerial structure within market
- Created and implemented employee retention strategies.
- Identified talent management priorities and goals and collaborated closely with human resource personnel.
- Built robust pipeline and diverse pool of candidates to meet current or future hiring needs.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Developed employee orientation and training programs for new hires.
- Engaged and collaborated with employees to coordinate development, assessment and succession strategies.
- Created strategies for sourcing passive candidates through research and networking activities.
- Developed job postings to attract qualified talent.
- Advised senior leadership on staffing strategies for current and future organizational needs.
- Organized career fairs, campus visits, and other recruiting events.
General Manager
Mill Bridge Hard Cider Co (Collier Development)
Pigeon Forge, TN
12.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing,creating schedules, monitoring payroll to remain within budget, inventory control, customer service, and sales
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Tracked monthly sales to generate reports for business development planning.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Forecasted customer demand to set prices or credit terms for goods or services.
General Manager
Sugarland Cellars Winery (Collier Development)
Gatlinburg, TN
04.2020 - 12.2023
- Increased the sales revenue from -32% to +14% in first year
- Reduced turnover from 88% to 39%
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements, as well as ensure compliance for local health department regulations.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Senior HR/Operations Manager
Belk Department Store
Cookeville/Mt.Juliet/Huntsville/Tuscaloosa, TN/AL
03.2012 - 04.2020
- Directed and coordinated HR operations, policies, and procedures.
- Developed strategies to improve recruitment, onboarding, retention, and employee relations initiatives.
- Ensured compliance with all federal, state, and local regulations related to human resources.
- Managed employee records and maintained accurate information in the company's HR database.
- Oversaw payroll processes for accuracy of hours worked and wages paid.
- Provided guidance to managers on appropriate disciplinary action when needed.
- Served as a liaison between management and employees to resolve disputes or grievances quickly.
- Analyzed data from surveys to identify areas of opportunity for improvement in employee engagement.
- Organized employee recognition events such as holiday parties and team building activities.
- Advised senior leadership on best practices related to talent acquisition and development.
- Administered exit interviews upon employee departures from the company.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Directed HR programs, policies and processes to improve operational efficiency.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Helped with employee transfers and referrals.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
Education
Associate of Science - General Technology
Roane State Community College
Harriman, TN05-2008
Bachelor of Science - Applied Science
Tennessee Technological University
Cookeville, TN05-2003
Skills
- Proven Sales Growth Track Record
- Staff Motivation & Team Building
- Customer Service & Experiences
- Vendor Relationships
- Team Leadership
- Merchandising
- Associate Retention & Engagement
- Inventory Control
- Creativity,Flexibility and Adaptability
- Problem Solving
References
References available upon request.
Timeline
SC Coastal HR Manager
Belk Inc.
08.2024 - Current
General Manager
Mill Bridge Hard Cider Co (Collier Development)
12.2023 - Current
General Manager
Sugarland Cellars Winery (Collier Development)
04.2020 - 12.2023
Senior HR/Operations Manager
Belk Department Store
03.2012 - 04.2020
Associate of Science - General Technology
Roane State Community College
Bachelor of Science - Applied Science
Tennessee Technological University