Mark Rushing
Winston Salem
Summary
Strategic Sales Manager dedicated to maximizing revenue through innovative sales initiatives and effective team leadership. Proven success in enhancing customer satisfaction and loyalty by building lasting relationships and adapting sales tactics based on market analysis.
Overview
32
32
years of professional experience
Work History
Automotive Sales Manager
David Westcott Buick GMC
Burlington
12.2024 - Current
- Led sales team in achieving monthly vehicle sales targets and objectives.
- Managed customer relationships to enhance satisfaction and loyalty.
- Coordinated inventory management to ensure optimal stock levels.
- Analyzed market trends to adjust sales strategies effectively.
- Collaborated with marketing teams on promotional campaigns for vehicles.
- Developed and implemented training programs for new sales associates.
- Coached staff members on effective communication techniques when dealing with customers.
- Conducted performance reviews to improve team productivity and morale.
- Created reports detailing sales performance to present to upper management at weekly meetings.
Automotive Finance Manager
Mercedes-Benz
Greensboro
08.2020 - 10.2024
- Coordinated the sale of finance & insurance programs to customers.
- Worked with the sales team and financial institutions to provide financial services to dealership customers.
- Maintained chargebacks within acceptable levels while ensuring quality standards.
- Delivered the best customer service and had a strong focus on compliance requirements.
- Strong understanding of sales management principles and techniques, including sales planning, pipeline management, and performance tracking.
- Developed and implemented strategic sales plans to drive revenue growth and meet sales targets.
- Identified and resolved problems in a timely manner and gathered and analyzed information skillfully.
- Collaborated with internal teams, including recruitment and operations, to ensure the successful delivery of staffing services to clients.
- Analyzed sales data and tracked performance metrics to deliver regular reports to senior management.
- Stayed up to date on industry trends, market conditions, and competitor activities to inform sales strategies and business development efforts.
- Initiated, participated in, and supervised on-going training of assigned sales representatives in technical knowledge, competitive knowledge, and sales skill knowledge.
- Excellent leadership skills with the ability to motivate and inspire a sales team.
Automotive Sales Consultant
Mercedes-Benz
Greensboro
08.2011 - 08.2020
- Delivered exceptional customer service and sales assistance, consistently exceeding sales goals.
- Provided outstanding customer service by highlighting expertise, fostering trust, and growing customer satisfaction.
- Guided customers every step of the way, from sale or appraisal, to test-drives and arranging financial applications.
- Exhibited consultative selling skills and assisted customers in selecting vehicles by asking questions and listening carefully to their responses.
- Resolved customer concerns by providing timely solutions and alternatives through CRM, phone, text, and email.
- Conducted follow-ups with buyers to foster referral business and enhance customer relationships.
- Completed all relevant records and documentation to ensure smooth transactions for customers.
- Strategic thinker with a track record of developing and executing successful sales plans.
- Reported directly to the Senior Management team regarding objectives, planned activities, and reviews.
Sales Associate | Finance | Sales Manager | General Sales Manager
Flow Companies
Greensboro
05.1994 - 08.2011
- Proven record of effectively leading and inspiring sales team to attain sales goals while delivering exceptional customer service.
- Managed and motivated a team of employees, setting clear expectations and holding them accountable for performance.
- Monitored and analyzed key performance metrics, adjusting strategies to meet sales targets and improve customer satisfaction.
- Reviewed the forecasting of unit sales and gross profit.
- Managed daily operations of used vehicle department.
- Collaborated with employees and customers to strengthen relationships and streamline sales process.
- Developed rapport with customers, creating a referral network to enhance customer base.
- Strong desire to execute and identify new ways to push the business forward.
Education
High School Diploma -
East Forsyth High School
Kernersville, NC06-1985
Skills
- F&I Knowledge
- Inventory Control
- Monitor Employee and Business Performance Metrics
- Sales Process Oversight
- Strong Leadership Skills
- Proven Sales Growth Track Record
- Excellent Customer Service and Satisfaction
- Dealertrack
- VAUTO
- CDK
Timeline
Automotive Sales Manager
David Westcott Buick GMC
12.2024 - Current
Automotive Finance Manager
Mercedes-Benz
08.2020 - 10.2024
Automotive Sales Consultant
Mercedes-Benz
08.2011 - 08.2020
Sales Associate | Finance | Sales Manager | General Sales Manager
Flow Companies
05.1994 - 08.2011
High School Diploma -
East Forsyth High School