Derek Hammock

• Improved inventory management through regular analysis of sales trends, ensuring optimal vehicle selection for customers.
• Enhanced customer satisfaction levels by providing exceptional service and addressing concerns promptly.
• Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
• Boosted team performance by conducting regular coaching sessions, performance reviews, and goal-setting exercises.
• Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
• Fostered a positive work environment by promoting teamwork, open communication, and ongoing professional development opportunities for staff members.
• Served as a liaison between sales staff and upper management, ensuring smooth communication of goals, expectations, and performance metrics.
• Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
• Maintained high standards of professionalism by enforcing ethical business practices among all staff members involved in sales transactions.
• Implemented employee training programs focused on product knowledge, negotiation tactics, and closing techniques to enhance overall sales team effectiveness.
• Implemented systems and procedures to increase sales.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

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