Summary
Overview
Work History
Education
Skills
Timeline
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Lina Salah

Phoenix,AZ

Summary

Dedicated and dependable professional with a strong foundation in customer service, issue resolution, and compliance support. Skilled at handling sensitive client interactions, investigating and resolving complaints, and enforcing company policies with discretion. Adept in technical platforms, ticketing systems, and customer protection protocols

Overview

7
7
years of professional experience

Work History

Senior Travel Consultant – Complaints & Compliance

Maritz Global Events
12.2023 - Current
  • Led complaint resolution efforts for group and corporate travel clients, ensuring fair outcomes in alignment with company and regulatory policies.
  • Researched and resolved client-reported issues; escalated compliance concerns as needed.
  • Actively investigated and addressed client concerns, escalating issues when needed to ensure compliance and accountability.
  • Kept clear, organized records of all cases and used root-cause analysis to help improve internal processes and reduce repeat issues
  • Helped clients understand travel guidelines, cancellation terms, and data privacy policies to avoid future confusion or disputes

Group Air Agent, VIP Services

ADTRAV
11.2022 - Current
  • Ensured safe and compliant travel experiences for corporate groups and VIP clients by rigorously applying travel regulations, security protocols, and client-specific policies.
  • Protected client data and sensitive travel documentation by following strict confidentiality, privacy, and verification procedures.
  • Responded to and resolved complex travel issues, using sound judgment to enforce policies while maintaining client trust.
  • Collaborated with compliance and operations teams to identify potential risks, flag suspicious activity, and uphold organizational standards.
  • Documented all interactions and resolutions with precision, supporting audit readiness and continuous safety improvements.

Senior Travel Consultant Specialist, Tier II

Bakkt
11.2020 - 11.2022
  • Managed complex travel cases, customer disputes, and time-sensitive rebooking in a regulated environment.
  • Resolved high-volume support tickets through call center and CRM systems, focusing on quality assurance and client trust.
  • Delivered complaint resolution in alignment with service policies and airline contract terms.
  • Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.

Executive Assistant

Genpact Global Services
01.2019 - 07.2021
  • Supported executives with confidential scheduling, documentation, and travel expense management.
  • Monitored key deadlines and ensured adherence to compliance procedures and internal controls.
  • Trained new hires on company tools, security standards, and administrative protocols.
  • Handled sensitive correspondence with accuracy and discretion.

Education

Associate of Arts -

Harrisburg Area Community College
Harrisburg, PA

Skills

  • Zendesk and CRM
  • Core Admin, Sabre, Galileo
  • Conflict resolution
  • Risk assessment and mitigation
  • Customer Advocacy
  • Policy Enforcement

Timeline

Senior Travel Consultant – Complaints & Compliance

Maritz Global Events
12.2023 - Current

Group Air Agent, VIP Services

ADTRAV
11.2022 - Current

Senior Travel Consultant Specialist, Tier II

Bakkt
11.2020 - 11.2022

Executive Assistant

Genpact Global Services
01.2019 - 07.2021

Associate of Arts -

Harrisburg Area Community College

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Lina Salah