Lisa Cato
Harker Heights,TX
Summary
As a committed military spouse and professional, I boast a proven track record in productivity, quota achievement, time management, conflict resolution, leadership, and communication. Detail-oriented problem solver and planner seeking to make an immediate impact at your organization.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Account Executive
Spectrum Communications
Killeen, TX
04.2014 - 12.2023
- Consultative Business Class commercial field sales position responsible for voice, data and video sales within a defined sales territory
- Responsible for achieving a monthly revenue quota in data, phone and video sales.
- Developed and maintained courteous and effective working relationships with small and mid-sized business customers
On-Site Service Consultant
Grainger Industrial Supply Company
Waco, TX
02.2013 - 04.2014
- Provided Keep-Stock service to customers daily by focusing on demand fulfillment activities and understanding our customer’s business
- Identified new opportunities to enhance customer relationships and solve customer problems
- Trained end users and performed onsite and virtual troubleshooting on all online programs and e-tool software and hardware.
Commercial Account Manager
Grainger Industrial Supply Company
New York, NY
09.2008 - 03.2014
- Developed competitive sales strategies to meet customer needs by identifying their business and MRO needs with custom solutions, product offerings and customer service that exceeded expectations
- Successfully forecasted sales by analyzing past performance
- Exceeded sales goal 5 years consecutively.
Inbound Customer Service
Grainger Industrial Supply Company
Longview, TX
09.2006 - 09.2008
- Build customer relationships by responding to a high volume of inbound phone calls
- Work with customers and Sales team members daily in a team-based environment
- Use a computer and multiple computer programs with periods of sitting up to 8 hours per day
- Resolve customers’ challenges by using all resources for account selection, product identification, order placement, and order management.
Account Manager
DHL
New York, NY
03.2004 - 03.2006
- Managed a challenging and competitive territory using selling methodology (process and skills) to identify, secure and grow business relationships
- Developed a pipeline of new business to grow and manage sales opportunities.
Retail Program Manager
AT&T Wireless
New York, NY
04.2002 - 01.2004
- Executed the launch of programs that allowed existing unassigned Fortune 500 Business, Government and individual Accounts to make purchases in a retail store
- Collaborated cross functionally to ensure the customer experience, company guidelines and timelines were held at the highest standard through all initiatives
- Increased revenue 50% in test store
- After Program roll out the Manhattan stores became #1 in Northeast division.
National Program Manager
AT&T Wireless
New York, NY
02.2001 - 01.2002
- Managed a $25 million account portfolio consisting of two major accounts, AT&T and IBM
- Managed projects regarding their National online ordering processes
- Managed special projects (EDI, and Catalog Content implementation.) and program
- Managed multiple projects designed to grow sales, increase market share, and produce new revenue.
Business Care Manager
AT&T Wireless
Dallas, TX
05.1998 - 02.2001
- Established clear client retention goals
- Trained and assisted customers with setting up and navigating programs or software
- Promoted the value of the product
- Upsold services and products
- Promoted value through the customer experience
- Reviewed customer complaints and concerns
- Improved the customer experience.
Education
Texas Southern University
Houston, TXSkills
- Microsoft Office Tools
- Sales Force CRM
- SAP CRM
- Zendesk CRM
- Zoho CRM
- Ring Central
Certification
Texas Property and Casualty Adjuster- all lines
Timeline
Account Executive
Spectrum Communications
04.2014 - 12.2023
On-Site Service Consultant
Grainger Industrial Supply Company
02.2013 - 04.2014
Commercial Account Manager
Grainger Industrial Supply Company
09.2008 - 03.2014
Inbound Customer Service
Grainger Industrial Supply Company
09.2006 - 09.2008
Account Manager
DHL
03.2004 - 03.2006
Retail Program Manager
AT&T Wireless
04.2002 - 01.2004
National Program Manager
AT&T Wireless
02.2001 - 01.2002
Business Care Manager
AT&T Wireless
05.1998 - 02.2001
Texas Southern University