Lina Sornoza
Hotel Houskeeping Inc (Embassy Suites by Hilton)
Brooklyn,NY
2
Languages
9
years of professional experience
I am a dynamic and positive individual with hands-on experience in team management and talent for navigating challenges. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to the business needs. Known for reliability, strong communication, and fostering productive work environment.
Work History
Food & Beverage Supervisor
1 Year 1 Month- Supervised daily food and beverage operations, ensuring consistent service standards and smooth shift execution.
- Trained staff on menu knowledge, sanitation practices, and point-of-sale procedures.
- Monitored inventory levels and requested supplies to support uninterrupted service and reduce waste.
- Resolved guest concerns promptly, maintaining professionalism and service quality.
- Communicated daily priorities with kitchen and front-of-house teams to improve operational consistency.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
Food & Beverage Supervisor
1 Year 4 Months- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Evaluated customer needs and feedback to drive product and service improvements.
- Monitored supply inventories and coordinated restocking of cleaning products and amenities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Server Assistant
7 Months- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Greeted customers warmly to provide exceptional customer service.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Customer Service Cashier
3 Months- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
Supervisor
5 Years 3 Months- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
Education
Registered Behavior Technician Training Course. - Register Behavior Technician
Master’s Degree in Education - Education
Skills
Teamwork and collaboration
Meticulous Attention
Positive and friendly attitude
Committed To Continuous Learning
Efficient Task Management
Verbal and written communication
Inventory management
Food safety compliance
Work area inspection
Team collaboration
Languages
Spanish
Native or Bilingual
English
Timeline
Food & Beverage Supervisor
Hotel Houskeeping Inc (Embassy Suites by Hilton)
08.2025 - 09.2026Read More
Food & Beverage Supervisor
Hotel Houskeeping Inc (Double Tree By Hilton)
04.2024 - 08.2025Read More
Server Assistant
Hotel Houskeeping
08.2023 - 03.2024Read More
Customer Service Cashier
Super Fresh Food Markets
05.2023 - 08.2023Read More
Supervisor
Family Company
01.2018 - 04.2023Read More
ABA 4 Love
Registered Behavior Technician Training Course. from Register Behavior Technician
Read More
Tech Global University
Master’s Degree in Education from Education
Read More