Lina Sugimoto
Seattle,WA
Summary
Seasoned Business Operations Director known for high productivity, process optimization, and team leadership. Strong skills in driving operational growth, enhancing efficiency, and managing budgets. Exceptional ability to communicate effectively with stakeholders at all levels.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business/Operations Director, Licensed Broker
Every Door Real Estate
Seattle, WA
06.2016 - Current
- Facilitating cross-departmental collaboration and communication between full-time employees and brokers
- Managing day-to-day operations and fulfilling leadership responsibilities
- Implementing strategies to enhance team efficiency
- Handling HR responsibilities, including hiring
- Overseeing finance, including payroll and commission processing for over 100 agents
- Planning budgets, implementing processes, and evaluating operational procedures
- Coordinating events and managing projects
- Formulated policies and procedures related to employee relations, safety guidelines, inventory management
Director of Operations
AI Dynamics
Bellevue, WA
05.2015 - 05.2016
- Management of executive calendars, including meeting and travel arrangements
- Preparation of documents and presentations, and maintenance of confidential information
- Bookkeeping, including payroll and data organization
- Human resources responsibilities, including overseeing general staff
- Created policies and procedures for improved workflow processes
- Monitored inventory levels to ensure adequate stock was available at all times
Executive Assistant
Ratio
Seattle, WA
05.2012 - 05.2015
- Executive support: management of calendars, emails and travel, management of confidential projects
- Sales support: manage VP of Sales and Alliances, maintenance of pipeline, coordination of travel, internal/external event planning
- Finance Support
- Administrative Support
Education
Bachelor of Arts - Sociology
Sophia University
Tokyo, Japan06-2002
Skills
- Salesforce
- Quickbooks/Intuit
- ADP Payroll
- Google Suite
- MS Office Suite
- Various CRM systems including Sierra and Follw Up Boss
- Projector USA
- MSFT Dynamics Great Plains
- Human resources management
- Operational excellence
- Organizational development
- Motivational leadership
- Intelligent decision-making
- Relationship building and management
- Staff management
- Onboarding and training
- Process change & implementation
- Client service
- Effective communication
- Operations and project management
Certification
- WA State Real Estate Broker 2017-Current
- Leadership and Team Building Conference 2016
- Managing People Workshop 2016
- Coaching and Mentoring Skills for Leadership 2015
- HR Generalist Certification 2015
- Event Planning (National Seminars) 2013
- FMLA Basics 2012
- Project Management (National Seminars) 2012
- Payroll 101 2012
Languages
English
Native/ Bilingual
Japanese
Native/ Bilingual
French
Elementary
References
References available upon request.
Timeline
Business/Operations Director, Licensed Broker
Every Door Real Estate
06.2016 - Current
Director of Operations
AI Dynamics
05.2015 - 05.2016
Executive Assistant
Ratio
05.2012 - 05.2015
Bachelor of Arts - Sociology
Sophia University