Inara Selete
Daphne,AL
Summary
Results-driven Licensed Insurance Agent with a proven track record in crafting personalized insurance solutions. Expertise in assessing client needs, explaining policy options, and delivering exceptional customer service. Strong communication and negotiation skills contribute to building lasting client relationships. Committed to staying abreast of industry updates, regulations, and product knowledge. Achieves sales targets while maintaining a client-centric focus and upholding ethical standards. Driven Insurance Broker with 6 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Broker
HealthPlanOne
06.2023 - Current
- Educating clients on Medicare options, assessing their healthcare needs, and presenting suitable plans
- Effectively navigate and explain various policy details, eligibility criteria, and coverage options
- Cultivate strong client relationships through clear communication and responsive assistance
- Stay abreast of changes in Medicare regulations and product offerings
- Conduct enrollment processes accurately and ethically, ensuring compliance with industry standards
- Drive sales targets while prioritizing client satisfaction and maintaining a customer-centric approach.
ARHS Benefits Advisor (Remote)
Aon
06.2021 - 05.2023
- Guiding individuals and organizations through the complexities of employee benefits
- Expertise in assessing client needs, explaining benefit options, and recommending tailored solutions
- Collaborate with clients to design and implement comprehensive benefit packages aligned with their objectives
- Stay updated on industry regulations and market trends to provide informed advice
- Facilitate open enrollment processes, addressing employee queries and ensuring smooth transitions
- Build and maintain strong client relationships through effective communication and proactive support
- Prioritize compliance with regulatory requirements while delivering high-quality benefits consulting services.
Licensed Life Insurance Agent (Remote)
CNO Financial Group, Inc.
10.2020 - 06.2021
- Crafting comprehensive insurance solutions for clients
- Proficient in assessing individuals' financial needs and tailoring policies to provide suitable coverage
- Conduct thorough client consultations to explain policy details, benefits, and answer inquiries
- Build and maintain a client base through effective communication, trust-building, and exceptional customer service
- Stay informed about industry trends, product updates, and regulatory changes to offer informed advice
- Adhere to ethical standards and compliance guidelines while meeting or exceeding sales targets.
Customer Service Representative (Remote)
The Results Companies
09.2019 - 09.2020
- Proficient in handling inquiries, resolving issues, and providing information about products or services
- Skilled in maintaining a positive customer experience through effective communication and problem-solving
- Utilize empathy and patience to address customer concerns and ensure resolution
- Accurate and detail-oriented in recording interactions and transactions
- Collaborate with cross-functional teams to enhance overall customer satisfaction
- Strive to exceed performance targets while upholding company policies and values.
Licensed Life Insurance Agent
S&A Group
05.2019 - 09.2019
- Sales final expense whole life insurance to clients
- Leveraged networking events to establish valuable connections within the industry, enhancing visibility among prospective clients and peers alike.
- Met with customers to provide information about available products and policies.
Teacher Aide
Little Crusaders Learning Center
02.2019 - 05.2019
- Care for children from 8 weeks to 1 year olds
- Feed, change them, make sure they have plenty of tummy and play time and interact with them
- Helped students explore concepts with engaging, learning-focused activities.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
Pawn Broker
Cash America
08.2018 - 03.2019
- I help customers get collateral loans and sale items in the store
- Prepared all paperwork, checked identifying information and documented transactions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Technical Support
Alorica
04.2016 - 07.2018
- Helped Sam's club members with issues regarding their orders, issued refunds, and fixed any account issues.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelors - Nursing
University of South Alabama
Mobile, AL05.2018
Associate - Nursing Assistant
Bishop State Community College
Mobile, AL12.2012
Skills
- Customer Service
- Call Center
- CSR
- Customer Care
- Insurance Sales
- Technical Support
- Cold Calling
- Underwriting
- Telemarketing
- CRM Software
- Salesforce
- Inside Sales
- Upselling
- Negotiation
- Outside Sales
- Sales
- Cold calling
- Direct sales
- Outbound sales
- CRM software
- Customer acquisition
- Customer service
- Google Suite
- Insurance sales
- Telephony
- Presentation skills
- Technical support
- Workforce management
- Tableau
- ServiceNow
- Google Docs
- Typing
- Medical terminology
- Microsoft Access
- Public relations
- Inside sales
- B2B sales
- Business development
- Outside sales
- Conflict management
- Commodity risk management
- Market monitoring
- Sales closing
- Property valuation
- Clientele Development
- Customer Needs Assessment
- Customer Referrals
- Insurance Coverage Verification
- International sales support
- Billing Adjustments and Refunds
- Work Prioritization
- Database Management
- Microsoft Exchange
- Policy Adherence
- Product Knowledge
- Sterilization procedures
- Sales Quota Achievement
- Customer Satisfaction
- Customer communications
- Customer inquiries
Certification
- Life and Health Insurance, 06/01/19
- Life and Health Insurance Producer, 06/01/19
- CPR Certification
- First Aid Certification
- Driver's License
- Life Insurance License, 06/01/19
- Insurance Producer License, 06/01/19
Timeline
Licensed Broker
HealthPlanOne
06.2023 - Current
ARHS Benefits Advisor (Remote)
Aon
06.2021 - 05.2023
Licensed Life Insurance Agent (Remote)
CNO Financial Group, Inc.
10.2020 - 06.2021
Customer Service Representative (Remote)
The Results Companies
09.2019 - 09.2020
Licensed Life Insurance Agent
S&A Group
05.2019 - 09.2019
Teacher Aide
Little Crusaders Learning Center
02.2019 - 05.2019
Pawn Broker
Cash America
08.2018 - 03.2019
Technical Support
Alorica
04.2016 - 07.2018
Bachelors - Nursing
University of South Alabama
Associate - Nursing Assistant
Bishop State Community College
- Life and Health Insurance, 06/01/19
- Life and Health Insurance Producer, 06/01/19
- CPR Certification
- First Aid Certification
- Driver's License
- Life Insurance License, 06/01/19
- Insurance Producer License, 06/01/19
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