Linah Almalikl
Houston,Texas
Summary
Aggressive CRM Business Analyst who is constantly looking for the best ways to maximize each customer relationship. Adept in data mining generating detailed and useful reports and working closely with management to increase efficiency. Specializes in business-to-business sales and industrial sales.
Overview
2
2
years of professional experience
Work History
CRM Business Analyst
ECSTAG
Houston, Texas
01.2023 - Current
- Developed a series of customer service metrics that are still being used to measure customer satisfaction
- Performed Quality Control testing on raw materials, intermediate, and finished products by use of UV-Vis Fluorescence
- Assisted in developing several database procedures that made CRM research significantly easier
- Assisted in completing an eight-month project that compared historical customer satisfaction data to current customer service metrics
- Responsible for developing a system for monitoring customer service issues that was integrated into the sales contact system
- Spearheaded a movement to integrate customer service and sales databases to allow sales access to customer relationship issues
- Developed a series of customer service metrics that are still being used to measure customer satisfaction
- Responsible for gathering CRM information and developing a comprehensive report once a month for management
- Assisted in developing several database procedures that made CRM research significantly easier
- Assisted in developing CRM metrics that were used to gauge customer satisfaction for new and existing customers
- Worked closely with the sales department to develop reports that helped sales to maintain better customer relationships.
- customer data is analyzed, aiding in strategic market campaigns and the management of customer information.
- Select a CRM software tailored for pharmacies that allows integration with existing systems, such as prescription management and inventory control.
Research Leader
University of Houston downtown research department volunteering
Houston, TX
08.2022 - 12.2023
- Experience with rheometers and viscosity calculations
- Heavily involved in training new students in methods and lab instruments
- Actively participated and maintained compliance with the school HSE program and policies record keeping and report generation
- Properly document results and assist in the development and improvement of laboratory
- Performed Quality Control testing on raw materials, intermediate, and finished products by use of UV-Vis Fluorescence
- Reviewing what solutions worked to assess and apply your new knowledge
- Identifying new sales opportunities
- Troubleshooting and problem-solving.
- Checked for outdated products
- Train staff on using the CRM system to ensure consistent and effective customer interactions.
Education
Bachelor of Biotechnology -
UNIVERSITY OF HOUSTON DOWNTOWN
05-2023
Associate of Science -
Houston Community College
01.2019
High School -
Stratford High School
01.2016
Skills
- Passion
- Determination
- Energy
- CRM analysis
- Strategic decision-making
- Tactical decision-making
- Analytical skills
- Reporting skills
- Data handling
- Interpersonal skills
- Teamwork skills
- Concept conveyance
- Prioritization
- Quantitative skills
- Writing skills
- Word skills
- PowerPoint skills
- Communication skills
- Data presentation
- Stakeholder management
- Monitor and analyze customer feedback to continuously improve service quality
- Competitive advantage in the market by offering superior customer service and tailored healthcare solutions
Research
Department of Natural Sciences Biotechnology, University of Houston,
Downtown,Vitamin C Determination: titration and spectrophotometry, 77002, USA, 06/2023, 07/2023, The aim of our study was to accurately measure the amount of Vitamin C present in a given sample through these analytical methods. We started by collecting various samples containing different concentrations of Vitamin C. These samples were then analyzed using both titration and spectrophotometry techniques. During titration, we added a standardized solution of iodine to the Vitamin C sample until a color change occurred, indicating the endpoint of the reaction. By measuring the volume of iodine required, we could determine the concentration of Vitamin C in the sample After collecting and analyzing the data using appropriate statistical techniques, we interpreted our findings in the context of our research topic. We created visual representations of the data, such as graphs and tables, to present our findings in a clear and concise manner. Used UV-VIS and visual Titration to analyze
University of Houston downtown research department volunteering,
05/2023, CURRENT, Experience with rheometers and viscosity calculations. Heavily involved in training new students in methods and lab instruments. Actively participated and maintained compliance with the school HSE program and policies record keeping and report generation Properly document results and assist in the development and improvement of laboratory Performed Quality Control testing on raw materials, intermediate, and finished products by use of UV-Vis Fluorescence Reviewing what solutions worked to assess and apply your new knowledge Identifying new sales opportunities Troubleshooting and problem-solving
Timeline
CRM Business Analyst
ECSTAG
01.2023 - Current
Research Leader
University of Houston downtown research department volunteering
08.2022 - 12.2023
Bachelor of Biotechnology -
UNIVERSITY OF HOUSTON DOWNTOWN
Associate of Science -
Houston Community College
High School -
Stratford High School