LINA RAMIREZ
Gainesville,VA
Summary
Experienced Human Resources Director with a focus on aligning HR strategies with business goals to optimize talent acquisition, development, and retention. Fostered positive workplace culture and enhanced employee engagement through effective communication and collaboration. Expertise in employment laws and regulations, delivering innovative HR solutions that drive company growth and improve employee satisfaction.
Overview
2
2
Languages
20
20
years of professional experience
Work History
Director of Human Resources
Silverstone Senior Living
Alexandria, VA
01.2024 - Current
- Leads investigations into harassment, discrimination, and policy violations; introduced performance review process that increased employee satisfaction with feedback by 95%.
- Improved employee engagement by 98% and reduced time-to-hire through updated talent strategies and stronger recruiting practices.
- Supports HR operations for 220+ staff across talent acquisition, training, compliance, benefits administration, and employee relations.
- Acts as main contact for managers on performance management, employee discipline, policy interpretation, legal compliance, staffing plans, and workforce strategy.
- Facilitates recruitment, interviewing, and onboarding of caregivers, nurses, and support staff to align staffing needs with quality standards.
- Develops HR policies to support compliance with senior living regulations and organizational standards.
- Administers employee health and welfare benefits for 180+ employees, including new enrollments, open enrollment, COBRA, life insurance, AD&D, short-term disability, long-term disability, and 401(k) plans.
- Launched company-wide learning management system (LMS), increasing participation in professional development courses by 100%; guided employee relations strategy to support collaborative, inclusive, high-performance culture.
- Oversees payroll processing and conducts wage surveys to support competitive compensation packages.
- Provides HR consultation services to leadership and department heads to address human resource needs.
- Uses data and analytics to improve company processes for recruitment, selection, and onboarding.
- Participates in conferences, workshops, and special events to recruit qualified candidates for company.
- Conducts exit interviews with departing employees to understand reasons for leaving company.
- Compiles reports and presentations that summarize HR metrics including turnover rates and diversity statistics.
- Analyzes data from surveys and other sources to identify trends in employee engagement and satisfaction.
- Manages relationships with external vendors providing services related to human resources functions.
- Facilitates conflict resolution between employees through mediation or alternative dispute resolution technique.
- Implemented employee recognition programs that reward achievement or excellence in performance.
- Reviews job descriptions regularly for accuracy and relevance to current roles within organization.
- Organize team-building activities designed to promote collaboration among employees across departments.
- Organize team-building activities designed to promote collaboration among employees across departments.
Senior Human Resources Generalist
La Clinica Del Pueblo Medical Clinic
Remote, DC
06.2020 - 12.2023
- Developed and implemented virtual onboarding programs to help new hires integrate into company culture, contributing to a 15% increase in first-year retention rates.
- Led remote recruiting for multiple roles, using ATS platforms and virtual interview tools to cut time-to-hire by 25% while keeping candidate satisfaction scores high.
- Managed employee relations programs to strengthen team cohesion and workplace culture.
- Advised leaders on coaching, discipline, and workforce issues.
- Handled sensitive employee and company information with strict confidentiality and discretion.
- Maintained employee records in line with company policy and applicable legal requirements.
- Reviewed HR processes and recommended practical changes to streamline operations and address inefficiencies.
- Organized virtual orientation sessions for new hires and provided online onboarding information.
- Resolved departmental conflicts through mediation and clear communication to support collaborative work environment.
- Led compliance training, policy updates, and required employment documentation.
- Resolved payroll, attendance, and employee questions with finance and operations teams.
- Used data and analytics to improve recruitment, selection, and onboarding processes.
- Researched industry trends to support compensation and performance strategies.
- Worked with department managers to build training programs aligned with needs of each team member.
Senior Human Resources Generalist
Vinson Hall Retirement Community
McLean, VA
08.2019 - 05.2020
- Recruited candidates through social networking sites, area colleges, job boards, career fairs, and professional association conferences. Implemented applicant tracking system to improve recruiting accuracy and reduce administrative work by 88%.
- Supported full-cycle recruiting by processing requisitions, posting jobs, sourcing candidates, screening applicants, coordinating interviews, completing pre-employment checks, and preparing offers while meeting regulatory requirements.
- Supported recruitment activities by posting jobs, interviewing candidates, onboarding new employees, and conducting exit interviews.
- Completed employment verifications, criminal background checks, drug screens, exit interviews, benefit renewals, open enrollment, EEOC, FMLA, and I-9 compliance tasks. Built a process to automate onboarding tasks, improve workflow, and increased new hire satisfaction by 100%.
- Administered health and welfare benefits for 250+ employees, including enrollments, open enrollment, COBRA, life insurance, AD&D, STD, LTD, and 401(k) plans, while supporting compensation, benefits, and performance management programs.
- Maintained payroll for 250+ employees by entering approved HRIS changes accurately and on time. Reconciled and processed monthly billing statements.
- Planned and delivered staff development events, including team-building activities and safety seminars, to support engagement and skill development.
- Developed tracking systems for employee performance reviews and prepared summary reports for review results.
- Built trusted relationships across the organization to improve collaboration, business results, and employee experience.
Human Resources Generalist/Accounting Assistant
Hyatt Hotels Corp
Sterling, VA
06.2018 - 07.2019
- Supported creative sourcing efforts through social media campaigns and referral programs, helping drive 89% growth in employee referrals and quality hires.
- Managed high-volume recruiting workload, met hiring targets consistently, and cut time to fill by 30%.
- Helped develop employee relations policies and procedures that reduced grievances and improved employee satisfaction.
- Led new-hire onboarding, delivered training sessions and policy overviews, verified I-9 documentation, maintained I-9 files, tracked candidate status in HRIS, sent follow-up letters after recruiting, reviewed biweekly payroll for accuracy and timeliness, and supported accounting with financial data tracking, payment processing, and record audits to keep financial records complete and accurate.
Assistant Branch Manager
Wells Fargo & Company
Fairfax, VA
04.2012 - 05.2018
- Supported branch daily operations in line with Wells Fargo banking policies.
- Covered branch personnel duties during branch manager absence, keeping operations and workflows on track.
- Addressed customer concerns using branch procedures and service standards.
- Performed branch audits and prepared reports for management.
- Reviewed account paperwork for compliance, signatures, and policy requirements.
- Built strategies to meet and exceed target sales goals.
- Built strategies to raise customer satisfaction and improve service quality.
- Trained new team members on improved sales strategies to increase sales potential.
- Analyzed financial data and prepared branch performance reports for senior management.
- Followed company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Human Resources Assistant
Milestones Childcare Center And Preschool
Baltimore, MD
08.2006 - 02.2012
- Coordinated recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks to identify qualified candidates.
- Posted job announcements and pre-screened applicants, streamlining candidate selection for available positions.
- Facilitated onboarding and orientation for childcare staff, ensuring smooth integration into children's center.
- Organized training schedules for staff development and compliance documentation.
- Processed payroll changes, leave requests, and attendance updates.
- Monitored timekeeping records for accuracy and completeness.
- Prepared HR reports, notices, and staff correspondence.
Education
Master of Science - Human Resources Management
University of Maryland Global Campus
Hyattsville, MD11-2023
Leadership And Management Graduate Certificate - Leadership And Management
University of Maryland Global Campus
Hyattsville, MD01-2023
Bachelor of Science - Business Administration
University of Baltimore
Baltimore, MD01-2006
Skills
- Talent acquisition and workforce planning
- HRIS and benefits administration
- Compensation analysis and strategy
- Employment law compliance
- Performance management
- Employee relations and engagement
- HR policy development and analytics
- Diversity and inclusion initiatives
- Leadership communication
- Strategic thinking
- Training programs
- Employee engagement strategies
- Hospitality management
Affiliations
- Membership Society for Human Resources Management (SHRM)
- Health Care Compliance Association (HCCA)
- Student Organization Member- Society for Human Resources Management (UMUG)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Software Skills
ADP, Paychex, Workday, UltiPro, PrismHR, Symplr, ICIMS, QuickBooks, Excel, Access, Teams, Zoom, Webex, Outlook, SharePoint, Google Drive, PowerPoint, Publisher, Canvas, RELIAS, E-Verify, Concur, Intacct, FOSSE, OneSource, OnQ, PEP. calendar, Internet Explorer
Timeline
Director of Human Resources
Silverstone Senior Living
01.2024 - Current
Senior Human Resources Generalist
La Clinica Del Pueblo Medical Clinic
06.2020 - 12.2023
Senior Human Resources Generalist
Vinson Hall Retirement Community
08.2019 - 05.2020
Human Resources Generalist/Accounting Assistant
Hyatt Hotels Corp
06.2018 - 07.2019
Assistant Branch Manager
Wells Fargo & Company
04.2012 - 05.2018
Human Resources Assistant
Milestones Childcare Center And Preschool
08.2006 - 02.2012
Master of Science - Human Resources Management
University of Maryland Global Campus
Leadership And Management Graduate Certificate - Leadership And Management
University of Maryland Global Campus
Bachelor of Science - Business Administration
University of Baltimore