LINA MARIA VARGAS MORALES
Englewood,NJ
Summary
Proven track record in enhancing client satisfaction and streamlining database management, demonstrated during my tenure at Avianca Airlines. A dedicated team player with a flair for logistics coordination and exceptional verbal communication, I excel in fast-paced environments, always prioritizing efficiency and precision. My expertise ensures seamless operations and superior service delivery.
Overview
19
19
years of professional experience
Work History
Personal Assistant
Alcaldia Municipal
Palmira, VALLE DEL CAUCA CO
02.2020 - 03.2024
- Proofread documents for accuracy prior to submission to the executive team.
- Maintained confidential files related to personnel records or other sensitive information.
- Scanned documents into electronic format for storage in a secure database system.
- Sorted mail received daily for distribution throughout the office.
- Coordinated travel arrangements, including flights, accommodations, and itineraries.
- Organized and maintained digital and physical filing systems for easy access and retrieval of documents.
- Organized and filed documents according to established procedures.
- Performed data entry of archival information into computer system.
- Maintained up-to-date records of all archived materials.
Administrative Assistant
APL
CALI CO , VALLE DEL CAUCA
05.2006 - 09.2019
- Coordinated with vendors to arrange timely delivery of goods.
- Organized and maintained shipment records, including bills of lading, invoices, and other documents.
- Prepared documents for international shipments in accordance with customs regulations.
- Assigned tracking numbers to each shipment and monitored progress using online tracking systems.
- Developed relationships with customers regarding their shipping needs and preferences.
- Communicated with customers regarding the status of their orders, delivery times, or any special requests they may have had.
- Worked closely with warehouse staff to ensure timely loading of products onto trucks for delivery.
- Processed invoices for payments related to transportation services provided by carriers.
- Created and sent price quotes to potential customers.
Airport Passenger Service Agent
Avianca Airlines
CALI CO, CALLE DEL CAUCA
11.2004 - 12.2005
- Provided boarding passes and luggage tags to customers.
- Ensured compliance with safety regulations and airline policies.
- Verified identification documents of passengers.
- Greeted passengers and assisted with check-in procedures.
- Assisted passengers in making flight connections.
- Resolved customer complaints regarding flight delays or cancellations.
- Processed ticketing transactions using a computer system.
- Informed customers about the airport's services and facilities.
- Conducted pre-flight security checks on passengers and baggage.
- Answered inquiries from customers regarding travel information.
- Monitored passenger activities at the gate area prior to departure.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Printed itineraries and tickets for passengers each day.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Education
High School Diploma -
SAGRADO CORAZON DE JESUS BETHLEMITAS
COLOMBIA 06-1999
Some College (No Degree) - COUNSELOR OF SUBSTANCE ABUSE
Queens College
Flushing, NYSkills
- Database management
- Schedule management
- Personal services
- Database entry
- Client satisfaction
- Dedicated team player
- Clean driving record
- Meeting planning
- Housekeeping
- Stock maintenance
- Customer service-focused
- Logistics coordination
- Call documentation
- Call center operations
- Cleaning supplies management
- Cleaning procedures
- Housekeeping and cleaning
- Work area cleaning
- Spanish fluency
- Excellent computer skills
- Reception skills
- Verbal and written communication
Languages
Spanish
Native/ Bilingual
English
Elementary
Timeline
Personal Assistant
Alcaldia Municipal
02.2020 - 03.2024
Administrative Assistant
APL
05.2006 - 09.2019
Airport Passenger Service Agent
Avianca Airlines
11.2004 - 12.2005
High School Diploma -
SAGRADO CORAZON DE JESUS BETHLEMITAS
Some College (No Degree) - COUNSELOR OF SUBSTANCE ABUSE
Queens College
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