Lina Paola Olarte
Pompano Beach
Summary
Dynamic FOB Manager with a proven track record at Gran Forno 1 Inc, enhancing customer satisfaction and reducing staff turnover through effective problem-solving and staff management. Skilled in POS system operations and fostering team oversight, I excel in creating a positive work environment and ensuring high-quality service standards. Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
7
7
years of professional experience
Work History
FOB Manager
Gran Forno 1 Inc
06.2017 - 06.2024
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
Facial Specialist / Esthetician - Cosmotology
Embelleze Beauty School
Pompano Beach, FL05.2024
High School Diploma -
Bogota Nuevo Gimnasio
Bogota , Colombia06.2011
Skills
- Scheduling Staff
- Marketing support
- Complaint Handling
- Guest Relations
- Health and Safety Regulations
- Training and mentoring
- Policy Enforcement
- Staff Management
- Food Safety Compliance
- Training and coaching
- Staff Motivation
- Quality Control
- Quality Standards
- Employee Scheduling
- POS system operations
- Hiring
- Team Oversight
- Customer Service
- Problem-Solving
- Reliable and Responsible
Languages
English
Professional Working
Spanish
Full Professional
Timeline
FOB Manager
Gran Forno 1 Inc
06.2017 - 06.2024
Facial Specialist / Esthetician - Cosmotology
Embelleze Beauty School
High School Diploma -
Bogota Nuevo Gimnasio
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