Lincoln Acord
Summary
Dedicated Fly Shop Associate with strong customer service skills and extensive fly fishing knowledge. Committed to enhancing customer experiences through effective communication and problem-solving.
Overview
1
1
year of professional experience
Work History
Fly Shop Associate
North 40 Outfitters
Lewiston
06.2025 - Current
- Assisted customers with selecting fly fishing gear, rods, reels, lines, and flies based on experience level, fishing conditions, and target species.
- Developed extensive knowledge of fly fishing equipment, rigging techniques, local fisheries, and seasonal fishing patterns.
- Built strong relationships with customers by providing personalized recommendations and earning repeat business.
- Helped customers troubleshoot equipment issues and recommend effective solutions.
- Tied flies and shared fly pattern recommendations for local waters and seasonal conditions.
- Maintained detailed product knowledge across major fly fishing brands and regularly researched new products and techniques.
- Assisted with merchandising, inventory management, restocking, and maintaining an organized fly shop.
- Operated point-of-sale systems and processed customer transactions accurately.
- Worked collaboratively with team members to maintain efficient shop operations and provide exceptional customer service.
- Assisted with customer education, fishing reports, and product demonstrations when appropriate.
- Took initiative to support coworkers during busy periods and contribute to overall team success.
- Served as a resource for customers and teammates by sharing fly fishing knowledge and local fishing insights.
Education
Bachelor of Arts - Criminal Justice
Lewis And Clark State College
Lewiston, ID05-2028
Skills
- Customer Service
- Fly Fishing Knowledge
- Fly Tying
- Sales
- Product Knowledge
- Technical Gear Knowledge
- Inventory Management
- Merchandising
- Point-of-Sale (POS) Systems
- Leadership
- Communication
- Teamwork
- Problem Solving
Timeline
Fly Shop Associate
North 40 Outfitters
06.2025 - Current
Bachelor of Arts - Criminal Justice
Lewis And Clark State College