Lincoln Barnes
Mogadore,Ohio
Summary
Extremely motivated and enthusiastic front-of-house and back-of-house team member skilled in complaint handling and team collaboration. Known for establishing positive relationships with guests and maintaining high cleanliness standards to enhance customer satisfaction.
Overview
2
2
years of professional experience
Work History
FOH Team Member/BOH Team Member
Panda Express
Kent, OH
07.2025 - Current
- Provided exceptional customer service in fast-paced environment.
- Assisted with food preparation, ensuring quality and presentation standards.
- Handled cash transactions accurately and efficiently at point-of-sale system.
- Established welcoming atmosphere by greeting each guest warmly.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Resolved customer inquiries and concerns, creating positive relationships.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Maintained cleanliness and organization of kitchen workstations, adhering to health and safety regulations.
- Collaborated with team members to ensure timely service during peak hours, maintaining customer satisfaction.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Received consistent positive feedback from customers regarding meal quality and presentation standards.
- Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
Stocker/Cashier Team Lead
Marcs
Hartville, OH
09.2024 - 06.2025
- Organized merchandise displays to enhance product visibility and attract customer interest.
- Assisted in unloading delivery trucks and managing incoming inventory for quick access.
- Assisted customers with product inquiries, providing information on store offerings and promotions.
- Monitored stock levels and reported discrepancies to management for prompt resolution.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Processed customer transactions efficiently and accurately using point-of-sale system.
- Handled cash, credit, and gift card transactions while ensuring security protocols were followed.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Education
High School Diploma -
Field High School
Mogadore, OH05-2025
Skills
- Cleanliness
- Guest relations
- Team collaboration
- Professional appearance
- Complaint handling
- Allergy awareness
- Training and mentoring
- Open-close procedures
- Health code compliance
- Upselling
- Teamwork
- Time management
Timeline
FOH Team Member/BOH Team Member
Panda Express
07.2025 - Current
Stocker/Cashier Team Lead
Marcs
09.2024 - 06.2025
High School Diploma -
Field High School