Lincoln Jacobs
Doraville,GA
Summary
Dedicated, results-driven professional with strong leadership skills. Committed to going above and beyond to achieve success and establish a thriving business and loyal client base. Possesses a proven track record of delivering exceptional results and the expertise and determination necessary to drive growth and exceed expectations. Known for a strong work ethic and the ability to effectively lead teams. Adept at identifying opportunities, implementing strategies, and fostering positive relationships to drive business success.
Overview
13
13
years of professional experience
Work History
Floor/Counter Manager
Nordstrom
08.2015 - Current
- Manage counter in specified department, lead and develop new team members
- Meet or exceed sales goals based on the department
- Make new connections with customers to ensure they have the best experience to increase customer retention
- Manage the floor to make sure all departments were accounted for and meeting standards
- Greet customers and give them excellent service
- Ensure repeat business by making connections
- Meet or exceed customer needs.
Department Manager
Nordstrom
Atlanta, GA
07.2018 - 08.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Team Lead
Abercrombie and Fitch
06.2014 - 07.2015
- Helped recruit and train team members
- Assisted upper management with training.
Register Captain
Hollister
02.2012 - 05.2014
- Help train team members on checkout procedures and customer service
- Assist management with any customer needs.
Education
B.S- Clinical Psychology/Sociology -
Oglethorpe University
High School Diploma -
South Gwinnett High School
05.2012
Skills
- Time Management
- Leadership
- Management experience
- Microsoft Office proficient
- Adaptable
- Communication
- Client Relations
- Customer Service
- Sales
- Teamwork
References
Available Upon Request
Timeline
Department Manager
Nordstrom
07.2018 - 08.2020
Floor/Counter Manager
Nordstrom
08.2015 - Current
Team Lead
Abercrombie and Fitch
06.2014 - 07.2015
Register Captain
Hollister
02.2012 - 05.2014
B.S- Clinical Psychology/Sociology -
Oglethorpe University
High School Diploma -
South Gwinnett High School