Jessica Maietta
South Portland,ME
Summary
Well-rounded employee possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Committed to satisfying customer needs and meeting office demands. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A responsible and friendly beauty advisor that easily makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Counter Manager/Cosmetic Beauty Advisor
Macy's
South Portland, ME
01.2023 - Current
- Enhanced sales volume through skilled support to both new and inactive customers.
- Provided training for Cosmetics Sales Counter Manager on how to effectively sell cosmetic products and how to provide benefits of products.
- Finalized purchases and processed payments.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Assisted customers in feeling relaxed and comfortable with the process.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Recommended complementary products based on guest interests or items selected for purchase.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Handled appointment booking, canceling and rescheduling.
- Applied makeup to clientele to cover imperfections and create new looks.
- Kept notes listing preferences and services provided to clients for quick reference.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Evaluated customer skin to determine unique conditions and skin type.
- Recommended merchandise based on expert product knowledge and client preferences.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Recommended merchandise to customers based on needs and preferences.
- Described merchandise and explained use, operation and care.
- Computed purchases and received and processed cash or credit payment.
- Maintained records related to sales for store management.
- Ticketed, arranged and displayed merchandise to promote sales.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Created a positive shopping experience for each customer through effective communication skills.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Provided customers with product advice and recommendations based on their individual needs.
- Developed and implemented strategies to increase sales of cosmetic products.
- Organized store displays according to corporate guidelines while ensuring maximum visibility of featured items.
- Supervised team members on a daily basis providing guidance when needed.
- Resolved customer complaints in a prompt manner while maintaining high level of customer satisfaction.
- Generated monthly reports detailing sales performance against targets set by management.
- Developed and motivated counter associates, monitored customer service level and built sales through training team members and maintaining counter stock and visual presentation.
- Performed consultations for customers, providing skincare tips, modeling brand application and explaining cosmetic techniques.
- Arranged counter offerings and promotional products to create eye-catching displays.
- Established sales goals, tracking individual employee performance toward benchmarks.
- Analyzed data from past sales activities to forecast future needs of the business.
- Managed customer service staff and provided guidance in resolving customer issues.
- Identified areas of improvement within existing operations processes and took corrective action accordingly.
- Resolved customer complaints professionally and efficiently.
- Consistently kept up-to-date knowledge of current fashion trends and styles.
- Maintained accurate records of daily, weekly, and monthly sales figures.
- Monitored sales activities to ensure compliance with company standards.
- Assisted with store operations, including inventory management and stock replenishment.
- Supervised employee performance and conducted performance reviews for staff members.
- Organized promotional events to maximize sales opportunities in the store.
- Trained new employees on store policies, procedures and customer service standards.
- Assisted customers with product selection based on their needs and preferences.
- Scheduled repairs and preventive maintenance for business equipment.
- Attracted new clients through brand promotion and sales marketing practices.
Real Estate Sales Agent
Bean Group
Portland, ME
10.2022 - Current
- Generated lists of properties compatible with buyers' needs and financial resources.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Applied various methods to build client base, including networking, email and social media.
- Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
Executive Assistant
Pleasant Hill Auto Sales
South Portland, Maine
01.2016 - 05.2023
- Cultivated relationships with bankers, appraisers and lenders establishing long-term relationships.
- Generated lists of properties comparable with buyers' needs and financial resources.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
- Determined best mortgage options to help clients obtain financing at best rates and terms.
- Applied various methods to build client base, including networking, email and social media.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Called or emailed lapsed clients to inquire about continuing needs.
- Served as local real estate expert, advising customers on market dynamics and home prices.
- Maintained confidential records and files related to executive operations.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Developed effective filing systems for easy retrieval of information when needed.
- Monitored incoming emails and responded accordingly in a timely manner.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Greeted visitors warmly upon arrival at the office premises.
- Managed all aspects of catering needs for special events hosted by the organization.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Managed and tracked expenses to meet company budget requirements.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Delivered optimal administrative, customer service and case management support.
- Developed, maintained and managed daily schedule for Owner.
- Organized filing systems and databases to store data related to the Owner's business activities.
- Handled confidential documents with discretion when required by the Owner.
- Performed general office duties such as photocopying, scanning documents.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Managed household inventory and maintenance schedules.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
Caregiver
Richard Matthews
South Portland, ME
09.2020 - 10.2022
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Assisted with meal planning to meet nutritional plans.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Supported bathing, dressing and personal care needs.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
Office Assistant
Get Etched
South Portland, ME
12.2017 - 04.2022
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Maintained business records by updating customer information.
- Proofread and corrected correspondence and reports for error-free documentation.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Operated mail processing equipment and manually sorted mail.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Created and executed daily bank deposits.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed clerical tasks by answering emails, ordering supplies and organizing and cleaning workplace.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Relayed important information to recipients and provided shipping documentation along with packages.
- Contacted customers regarding account updates and potential problems.
Education
Real Estate Sales Agent -
Real Estate Institute of New England
03.2022
High School Diploma -
South Portland High School
South Portland, ME06.2011
Certificate in Medical Coding And Billing -
Northeast Technical Institute
Scarborough, MESome College (No Degree) - Health Sciences
University of Southern Maine
Portland, MESkills
- Verbal and Written Communication
- Respectful and Compassionate
- Time Management
- Relationship Building
- Dependable and Responsible
- Team Collaboration
- Data Entry
- Customer Service
- Appointment Scheduling
- Organizing and Categorizing
- Information Confidentiality
- Service-Oriented
- Attention to Detail
- Prioritization and Time Management
- Self-Motivated
- Honest and Ethical
- Payment Processing
- Product Demonstrations
- Customer Needs Assessment
- Cosmetics and Facial Care Services
- Friendly and Outgoing
- Customer Engagement
- Brand Promotion
- Products Knowledge
- Item Ticketing and Pricing
- Strong Communication and Interpersonal Skills
- Locating Merchandise
- Meeting Sales Goals
- Sales and Promotions
- Building Customer Loyalty
- Safety and Cleanliness Standards
- Product Knowledge
- Inventory Management
- Merchandise Recommendations
- Merchandising and Display
- Engaging with Diverse Customers
- Adaptable and Flexible
- Exceeding Customer Expectations
- Building Customer Relationships and Loyalty
- Sales Quota Achievement
- Strong leadership
- Goal Setting and Achievement
- Promotional sales events
- Lead Generation
- Effective Communication
- Client Base Retention
- Client Relationship Management
- Staff Training and Development
- Product knowledge
- Inventory counting
- Goal setting
- Event planning
Timeline
Counter Manager/Cosmetic Beauty Advisor
Macy's
01.2023 - Current
Real Estate Sales Agent
Bean Group
10.2022 - Current
Caregiver
Richard Matthews
09.2020 - 10.2022
Office Assistant
Get Etched
12.2017 - 04.2022
Executive Assistant
Pleasant Hill Auto Sales
01.2016 - 05.2023
Real Estate Sales Agent -
Real Estate Institute of New England
High School Diploma -
South Portland High School
Certificate in Medical Coding And Billing -
Northeast Technical Institute
Some College (No Degree) - Health Sciences
University of Southern Maine