RORIEL ROQUE
Miami,Florida
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. Skilled in providing excellent customer service and resolving customer complaints. A strong communicator with the ability to remain calm in stressful situations. Looking to leverage expertise in customer service to take on a new challenge in a challenging environment.
Overview
4
4
years of professional experience
Work History
Cosmetic Beauty Advisor
Christian Dior
12.2023 - 03.2024
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
Shift Leader
Raw Juce
08.2022 - Current
- Responded quickly to meet customer needs and resolve problems
- Performed general maintenance and repair
- Worked with coworkers to complete tasks
- Performed routine and scheduled maintenance services
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Provided efficient and courteous service to customers at all times
- Participated in ongoing training to enhance own job skills and knowledge
Cashier
Oleta River State Park
01.2023 - 12.2023
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided efficient and courteous service to customers
- Operated cash register and accurately processed payments, returns, and exchanges
Crew Member
Arcade Zone
12.2021 - 02.2022
- Handled customer complaints in a professional and courteous manner
- Placed orders into POS systems and handled cash and credit transactions
- Followed all safety and security procedures to reduce risks
- Cleaned and sanitized store restroom areas and stalls
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Processed customer refunds and exchanges
Beach Attendant
Sea View
05.2021 - 08.2021
- Consistently demonstrated reliability by arriving early for shifts and remaining until completion of duties
- Managed rental operations including equipment inventory tracking and payment processing
- Conducted regular patrols of the beach area to ensure guest safety from potential hazards
- Responded quickly to any inquiries from customers about amenities or services available at the beach
- Displayed an aptitude for problem-solving when addressing customer complaints or resolving disputes
- Prioritized tasks efficiently while managing multiple projects simultaneously under tight deadlines
Skills
- Coaching and Mentoring
- Money Handling
- Cash Register Systems
- Till Counting
- Order Taking
- Cash Management
- Identification Checks
- Time Management Skills
- Verbal and Written Communication
- Stocking and Replenishing
- Issue Resolution
- Refunds and Exchanges
- Cash Counting
- Machine Operations
- Credit and Cash Transactions
- Sales Expertise
Personal Information
Nationality: Dominican
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cosmetic Beauty Advisor
Christian Dior
12.2023 - 03.2024
Cashier
Oleta River State Park
01.2023 - 12.2023
Shift Leader
Raw Juce
08.2022 - Current
Crew Member
Arcade Zone
12.2021 - 02.2022
Beach Attendant
Sea View
05.2021 - 08.2021
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