Lincoln Walters
Brooklyn,NY
Summary
Detail-oriented cargo agent skilled in monitoring safety compliance, shipment tracking, and customer relationship management. Committed to enhancing operational efficiency and maintaining high standards in cargo handling.
Overview
18
18
years of professional experience
Work History
Cargo agent
Delta Air Lines, Inc
Queens, New York
09.2024 - Current
- Monitored safety compliance during cargo handling to meet regulatory standards.
- Facilitated coordination with airlines to enhance cargo scheduling and delivery efficiency.
- Trained new team members on cargo handling procedures and safety protocols for improved operations.
- Executed inventory management to maintain optimal stock levels and prevent shortages.
- Resolved customer inquiries regarding cargo status, improving service quality.
- Maintained accurate records of all shipments for effective tracking and reporting.
- Utilized cargo management software for efficient tracking and shipment status updates.
- Assisted in loading, unloading, and handling of cargo items for operational efficiency.
Ramp Agent
Delta airlines
Queens, New York
03.2008 - 09.2024
- Coordinated aircraft loading processes to ensure timely departures.
- Implemented company policies regarding baggage handling and customer service.
- Assisted in de-icing aircraft and removing snow or debris from operational areas.
- Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
- Adhered to strict timelines for the turnaround of flights.
- Participated in team meetings to discuss performance, safety, and operational improvements.
- Monitored and reported any irregularities in baggage or cargo, such as damaged goods.`
- Executed thorough safety compliance checks before vehicle operations on the ramp.
- Assisted in training new ramp agents on equipment operation and safety protocols.
- Collaborated with ground crew to facilitate smooth aircraft arrivals and departures.
- Conducted routine maintenance on ground support equipment to ensure optimal performance.
- Utilized problem-solving skills to address operational challenges in real-time.
- Maintained clear communication with pilots and ground control for seamless operations.
- Organized cargo loads to optimize space and ensure balance during flights.
- Facilitated customer interaction management by handling inquiries and issues.
- Executed loading and unloading of baggage and other cargo, transporting to and from aircraft.
- Monitored and reported any safety hazards on the ramp to management.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Connected electrical power units and service hoses to aircraft.
- Responded effectively to emergency situations, following established procedures.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Processed necessary paperwork related to cargo shipments including customs documents.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
Education
GED -
Adult Learning Academy
Nostrand Ave06-2005
Skills
- Cargo handling
- Inventory management
- Cargo management software
- Safety compliance
- Shipment tracking
- Customer relationship management
Timeline
Cargo agent
Delta Air Lines, Inc
09.2024 - Current
Ramp Agent
Delta airlines
03.2008 - 09.2024
GED -
Adult Learning Academy