LINCOYA HOLDEN
Athens,AL
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Receptionist
Privaé Boutique & Barbershop
03.2015 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Hairstylist
Privaé Boutique & Barbershop
03.2015 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Resident Assistant
Regency Retirement Village
02.2012 - 03.2015
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
Cashier Team Lead
Walmart
01.2010 - 02.2012
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Customer Service Representative
West Corporation
05.2003 - 01.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Cornerstone Correspondence Christian School
Skills
- Meal Preparation
- Microsoft Windows
- Caregiving
- Food Preparation
- Customer and client relations
- Telephone skills
- Organization skills
- Scheduling
- Service-oriented mindset
- Bookkeeping
- Multi-line telephone operation
Certification
Certified Nursing Assistant (CNA)
Timeline
Receptionist
Privaé Boutique & Barbershop
03.2015 - Current
Hairstylist
Privaé Boutique & Barbershop
03.2015 - Current
Resident Assistant
Regency Retirement Village
02.2012 - 03.2015
Cashier Team Lead
Walmart
01.2010 - 02.2012
Customer Service Representative
West Corporation
05.2003 - 01.2010
High School Diploma -
Cornerstone Correspondence Christian School
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