Open To Work
Linda A Govan
Marshall Toyota
Highland Heights
Work Preference
Desired Job Title
Bodyshop EstimatorBodyshop Manager/EstimatorDrivers Testing Administrator 1Administrative Secretary
Important To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offHealthcare benefits
33
Years of experience
Detail-oriented Auto Body Estimator experienced in effectively communicating with customers and insurance companies. Delivered timely parts ordering and inventory management through strong time management and critical thinking skills. Committed to enhancing operational efficiency and customer satisfaction.
Work History
Bodyshop Estimator
1 Year- Prepared detailed estimates for insurance claims, ensuring compliance with company policies.
- Evaluated vehicle damage and estimated repair costs using industry-standard software.
- Collaborated with technicians to assess repair feasibility and timelines.
- Communicated effectively with customers regarding repair options and progress updates.
- Maintained organized records of estimates, repairs, and customer interactions for future reference.
- Assisted in managing parts inventory to support efficient repair processes.
Bodyshop Manager/Estimator
4 Years 2 Months- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Managed team schedules and workflow for optimal productivity and efficiency.
- Developed strategies to improve customer satisfaction through effective communication and service delivery.
- Implemented training programs for staff, enhancing skill sets and performance consistency.
- Coordinated repair processes, ensuring timely completion of projects within budget constraints.
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
Drivers Testing Administrator 1
16 Years 7 Months- Administered driver testing procedures ensuring compliance with state regulations.
- Coordinated scheduling of testing appointments for efficiency and accessibility.
- Evaluated test results and provided feedback to applicants regarding performance.
- Trained new staff on testing protocols and customer service practices.
- Maintained accurate records of test results and applicant information using database systems.
- Safeguarded testing materials through proper storage procedures, reducing instances of lost or damaged items significantly.
- Coordinated testing schedules for optimal efficiency while accommodating varied student needs and availability constraints.
Administrative Secretary
20 Years 8 Months- Managed scheduling and coordination of appointments for departmental staff.
- Streamlined office procedures to improve efficiency and communication flow.
- Maintained accurate records and documentation in compliance with agency standards.
- Assisted in the preparation of reports and presentations for management meetings.
- Oversaw daily office operations, ensuring adherence to policies and regulations.
- Provided training and support to new administrative staff on office operations.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
- Responded to inquiries from callers seeking information.
- Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
Education
GED
Skills
Estimating techniques
Damage assessment
Decision making
Collision repair
Parts management
Suspension repair
Insurance negotiations
Attention to detail
Time management
Multitasking
Problem-solving abilities
Commitment to quality
Teamwork
Customer service
Attention to detail
Timeline
Bodyshop Estimator
Marshall Toyota
06.2025 - 06.2026Read More
Bodyshop Manager/Estimator
Stonewall Collision
05.2020 - 07.2024Read More
Drivers Testing Administrator 1
Kentucky State Police Driver Testing Branch
10.2003 - 05.2020Read More
Administrative Secretary
Health and Family Services
02.1993 - 10.2013Read More
Bracken County High
GED
Read More