
Compassionate behavioral health professional with extensive experience supporting individuals experiencing homelessness, substance use disorders, and co-occurring mental health conditions. Skilled in program operations, staff supervision, crisis intervention, and coordinated care across residential, and housing settings. Proven ability to lead multidisciplinary teams, ensure regulatory compliance, and connect participants to community resources that promote recovery, housing stability, and long-term wellness.
Directed multidisciplinary teams to enhance client care quality and safety. Led regular team meetings to promote collaboration and accountability. Delegated responsibilities while maintaining compliance with state, county, and facility regulations. Developed training programs for new staff on residential policies, documentation standards, and therapeutic communication techniques, fostering a culture of compassionate client care. Guided clients in navigating community and social services resources.
Directed daily operations of behavioral health and substance use treatment facility, collaborating with program leadership to enhance service delivery. Supervised technicians to achieve clinical and operational excellence in line with established quality standards. Led client intake and ASAM/BPS evaluations to assess and recommend suitable levels of care. Guided participants in addressing challenges including homelessness, trauma, addiction, and unemployment. Executed comprehensive facility, chart, and billing audits to uphold documentation integrity and compliance.
Oversaw adherence to standard admissions procedures and documentation requirements for client intakes. Maintained comprehensive records of behavioral incidents to support accurate reporting. Acted swiftly in crisis situations to address severe mental health and behavioral challenges. Facilitated client learning in anger management, relaxation techniques, impulse control, social skills, emotional coping, and functional living skills. Provided education on critical life skills, including housekeeping and food preparation.
Operational program management
Adherence to state regulations
Effective time management
Substance use counseling
Compassionate trauma care
Crisis intervention and de-escalation
Understanding of co-occurring disorders
Effective conflict management
SUDRC: Substance Use Disorder
First Aid-CPR certified